Senior Solutions Engineer 3

Twilio Inc.

Job Overview

Location

Remote - Australia; Remote - Japan; Remote - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• Join Twilio Inc. as a Senior Solutions Engineer for the APJ region, a pivotal role within our dynamic Digital Sales Communications team.
• In this fully remote position, you will be instrumental in empowering our diverse customer base to architect and build the future of communications, leveraging Twilio's cutting-edge platform.
• You will be the technical cornerstone of the sales process for our Digital Sales segment, driving the 'Technical Win' and ensuring the optimal 'Product Fit' for every client engagement.
• Your primary responsibility will be to lead the technical pre-sales relationship, meticulously conducting technical discovery sessions to deeply understand customer challenges and objectives.
• You will architect and propose robust technical solutions, craft compelling product demonstrations, and proactively address potential concerns with creative and effective solutions, thereby building and solidifying customer trust in Twilio's capabilities.
• This role requires a blend of technical acumen and strong interpersonal skills, enabling you to confidently engage with mid-level managers and collaborate closely with customer software engineers, even sketching out complex API flows on a whiteboard.
• As a Senior Solutions Engineer, you will possess the autonomy to independently manage low to mid-complexity opportunities from inception to closure, gaining comprehensive exposure to all facets of the sales cycle.
• You will develop an in-depth understanding of Twilio's technology and the intricacies of the deal lifecycle, becoming a go-to expert for both internal teams and external clients.
• A key aspect of this role involves taking proactive initiative to identify and resolve issues, continuously seeking opportunities to enhance the overall efficiency and effectiveness of the Solutions Engineering team and the sales process.
• You may be tasked with leading the design and execution of small to medium-scale technical projects, demonstrating leadership and problem-solving skills with minimal direct oversight.
• You will partner closely with Account Executives, actively participating in pre-sales activities such as opportunity qualification, delivering impactful product demonstrations, managing Proof-of-Concepts (POCs), responding to RFPs, creating detailed design documentation, and conducting technical presentations and enablement sessions.
• Your expertise will guide customers toward achieving their business goals by recommending best-practice solutions and providing clear guidance on the effective utilization of Twilio's powerful APIs.
• You will cultivate strong, trusted advisor relationships with our customers by taking ownership of understanding their unique technical pain points and translating those needs into innovative, business-solving solutions.
• The ability to build and present highly interactive, complex, and engaging product demonstrations is crucial. These sessions will showcase the full spectrum of Twilio's Communications Products, fostering strong relationships with both technical and non-technical stakeholders.
• We are looking for a hands-on, high-energy, and passionate problem-solver who possesses the drive to get things done and the ability to inspire and lead others towards success.
• Beyond customer-facing responsibilities, you will contribute to the broader Twilio Solutions Engineering community by actively sharing knowledge, developing reusable demonstration materials, and creating compelling presentation assets.
• This role is ideal for an individual who thrives in a fast-paced, innovative environment and is eager to make a significant impact on how businesses connect with their customers.
• You will be at the forefront of enabling businesses to leverage cloud communications, driving digital transformation and enhancing customer experiences through Twilio's leading platform.
• The remote nature of this role offers flexibility while demanding strong self-discipline and communication skills to maintain high levels of engagement and productivity.
• You will play a critical role in Twilio's growth in the APJ region, contributing directly to revenue generation and customer satisfaction.
• Embrace the opportunity to work with a diverse range of industries and customer needs, applying your technical expertise to solve unique communication challenges.
• This position offers a unique opportunity to deepen your understanding of modern communication technologies and their application in solving real-world business problems.
• You will be empowered to take ownership of your career growth, with opportunities for continuous learning and development within Twilio's supportive and innovative culture.
• The role requires a proactive approach to problem-solving, both for customer issues and for internal process improvements, contributing to Twilio's continuous evolution.
• You will be a key player in shaping the technical narrative for Twilio's solutions within the APJ market, influencing customer adoption and success.
• This is more than just a technical role; it's an opportunity to be a strategic partner to our customers, helping them achieve their business objectives through effective communication strategies.
• You will be expected to stay abreast of industry trends and emerging technologies in the communications space to provide cutting-edge solutions.
• The Senior Solutions Engineer will be a vital link between our product development teams and our customers, providing valuable feedback to inform future product enhancements.
• Your success will be measured by your ability to drive technical wins, foster strong customer relationships, and contribute to the overall success of the Digital Sales team.
• This role is based remotely in Australia, Japan, or Singapore, offering a unique opportunity to work within a global team while being geographically aligned with the APJ market.
• Approximately 10% travel is anticipated, allowing for meaningful in-person connections with customers and colleagues.

🎯 Requirements

• 5+ years of pre-sales experience selling complex, technical products, OR 6+ years of professional experience supporting technical products with customer-facing experience (e.g., in delivery or consulting).
• Demonstrated ability to build deep understanding of customer communications needs and guide them to a technical solution.
• Proven experience in software development or strong working knowledge in at least one of the following: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks like React, Vue.js, Angular), or experience building with REST APIs.
• Excellent communication and presentation skills, with the ability to gain audience confidence and articulate complex topics to diverse audiences (technical and non-technical).
• Bachelor's and/or Master's degree in a technical discipline (e.g., Engineering, Mathematics, Computer Science) or equivalent practical experience.
• Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architecture is highly desirable.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Generous paid time off (PTO) and holidays.
• Comprehensive healthcare coverage (medical, dental, vision).
• Robust parental and wellness leave programs.
• Retirement savings plan with company matching.
• Opportunities for professional development and continuous learning.
• Flexible remote work environment.
• Employee assistance program and wellness resources.
• Opportunities to engage in community impact initiatives.

Skills & Technologies

Python

JavaScript

Java

PHP

React

Senior

Remote

Degree Required

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Twilio Inc.

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About Twilio Inc.

Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.

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