Senior Solutions Engineer

📋 Description

• • As a Senior Solutions Engineer at Voxel Technologies Inc., you will be at the forefront of revolutionizing workplace safety and operational efficiency through cutting-edge AI-driven computer vision technology. This pivotal role is designed for an individual who thrives on owning the technical relationship with enterprise clients throughout their entire journey with Voxel, from the initial pre-sales validation stages to successful deployment and continuous optimization.
• • You will act as a crucial technical advisor, building trust and rapport with enterprise IT, infrastructure, and security stakeholders. Your expertise will be instrumental in ensuring the seamless integration of Voxel’s sophisticated edge AI platform into complex and often intricate network environments. This position is fundamental to accelerating sales cycles, mitigating deployment risks, and fostering enduring customer success, directly contributing to Voxel's mission of preventing workplace incidents before they occur.
• • A core responsibility will be to lead in-depth technical discovery sessions and architecture discussions. This involves engaging with enterprise IT and security teams during both pre-sales engagements to understand their unique challenges and requirements, and post-sales to design robust deployment architectures. You will meticulously validate network readiness, ensuring that Voxel's solutions can be deployed at scale and securely across distributed, multi-site environments.
• • Collaboration is key in this role. You will work in close partnership with the Sales team, acting as a technical bridge to remove any potential blockers, answer complex technical questions, and significantly increase deal confidence. Your ability to translate technical intricacies into clear, compelling narratives will be vital for securing new business and ensuring client buy-in.
• • Post-signature, you will take ownership of the technical implementation strategy. This involves meticulously planning and overseeing the smooth rollout of Voxel's platform across diverse, multi-site enterprise environments. You will be the senior escalation point for any network and infrastructure-related challenges that arise during the deployment phase, leveraging your deep technical knowledge to resolve issues efficiently and keep projects on track.
• • Translating complex technical requirements into clear, executive-ready summaries and actionable plans is a critical aspect of this role. You will be adept at distilling intricate technical details into understandable insights for leadership, ensuring alignment and informed decision-making.
• • To support Voxel's growth and ensure consistent client experiences, you will play a key role in developing standardized implementation playbooks and best practices. This initiative will be crucial for scaling enterprise deployments effectively and efficiently, establishing repeatable success patterns.
• • Furthermore, you will serve as a vital conduit between our customers and our internal teams. By providing structured, insightful feedback to the Product and Engineering departments, you will directly influence the improvement of deployment efficiency, integration flexibility, and the overall enhancement of Voxel's AI platform based on real-world enterprise challenges.
• • This role offers a unique opportunity to work with Fortune 500 companies, helping them to uncover root causes of safety and operational issues, drive proactive risk reduction, and make smarter, data-driven decisions. You will be instrumental in helping these organizations protect their most valuable asset – their people – while simultaneously boosting operational efficiency.
• • The ideal candidate will possess a strong understanding of enterprise network engineering, infrastructure architecture, and customer-facing technical roles, coupled with a proven ability to navigate complex IT and security landscapes. Your expertise in networking and cybersecurity fundamentals will be paramount, as will your comfort in communicating with and influencing senior-level stakeholders. Operating independently in a high-growth, dynamic environment is essential for success in this role.