Senior Strategic Advisor, Customer Experience

📋 Description

• • Senior Strategic Advisor for Customer Experience Issue Management program, providing expert guidance to resolve customer pain points and drive continuous improvement.
• • Develop and implement advanced strategies, analyze customer issues, collaborate with cross-functional teams, establish KPIs, engage stakeholders, perform cost-benefit analyses, create communication plans, and mentor junior team members.
• • Blue Cross and Blue Shield of North Carolina is a mission-driven healthcare organization focused on improving community health and delivering high-quality care through innovation and collaboration.
• • Opportunity to lead strategic initiatives, influence organizational customer experience practices, develop leadership and analytical skills, and contribute to meaningful improvements in healthcare delivery.