Job Overview
Location
Berlin
Job Type
Full-time
Category
Software Engineering
Date Posted
August 8, 2026
Full Job Description
đź“‹ Description
- • You will be the primary technical partner for the most strategic enterprise accounts at a fast-growing, engineering-led AI observability platform.
- • Drive net revenue retention through deep technical engagement, proactive risk management, and a tight feedback loop back to product.
- • Own 10–20 strategic accounts, lead onboarding, build success plans, conduct deep-dives into customer AI architectures, and drive adoption and expansion across the full lifecycle.
- • Guide production readiness, advise on instrumentation strategy, evaluation setup, data modeling, security and privacy configurations, and operational playbooks.
- • Troubleshoot and unblock, debug SDK/API integrations, resolve production issues, support self-hosted deployments, and be the first technical escalation point before engineering.
- • Create feedback loops, synthesize patterns across accounts into actionable product insights, work cross-functionally with engineering and product teams to influence the roadmap.
- • Enable at scale, produce technical content (guides, runbooks, integration examples) that multiplies your impact across the full customer base, including open-source community contributors.
- • Monitor account health, track adoption signals, usage telemetry, and risk indicators to intervene proactively before problems become churn.
🎯 Requirements
- • 5+ years in technical account management, solutions engineering, or customer-success engineering supporting enterprise SaaS or open-source software customers.
- • Hands-on experience supporting production LLM/AI applications or developer-facing AI platforms, including integrations, prompt management, model evaluation, and production troubleshooting.
- • Solid grounding in observability, tracing, and monitoring for distributed systems or ML services, and the ability to apply those signals to reduce customer risk.
- • Proven track record of driving customer adoption and improving NRR through technical enablement and proactive, outcome-focused engagements.
- • Ability to troubleshoot SDK and API integrations, debug production issues, and support self-hosted/on-prem deployments.
- • Familiarity with ClickHouse or other columnar/analytics databases, and experience working with large-scale telemetry or metrics data.
- • Fluent English with strong written and verbal communication skills.
- • Experience collaborating cross-functionally with engineering and product teams in a small, engineering-heavy organisation.
- • Right to work in the EU without visa sponsorship.
🏖️ Benefits
- • Salary: €90,000 – €160,000 per year, depending on experience.
- • Equity participation in a well-funded, high-growth company.
- • Work with a world-class, globally distributed engineering team.
- • Significant scope and ownership in a small, fast-moving organisation.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Clera
Clera, Inc. operates as an AI Talent Agent, leveraging artificial intelligence to enhance and streamline various aspects of the talent acquisition and management process. The company's core offering appears to center on an AI-powered platform designed to connect skilled individuals with suitable opportunities or to assist organizations in efficiently sourcing and evaluating candidates. While comprehensive details regarding specific features, target industries, or the scale of its operations are not yet publicly available, the current online presence indicates that Clera's services are actively being prepared for launch. This suggests an upcoming introduction of innovative AI solutions aimed at optimizing the ecosystem where talent meets demand.
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