Senior Technical Account Manager

CloudZero, Inc.

Job Overview

Location

San Francisco, CA

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day.
• You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey.
• These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience.
• In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience.
• Responsibilities include ongoing strategic customer segment onboarding and implementation initiatives, mentoring and coaching fellow TAMs, forming and maintaining strong strategic relationships across key customer personas, and communicating value and monitoring performance metrics/KPIs.
• You will also be the Customer Success ambassador for the product, engineering, and go-to-market teams, work within the CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice.
• Other responsibilities include introducing new products/features, solving complex customer/vendor issues, building and monitoring customer adoption metrics, developing repeatable and scalable technical solutions, and leading joint success planning workshops.

🎯 Requirements

• 3+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.
• 3+ years of experience in a Technical Account Manager, DevOps, or related role within a B2B SaaS tech environment.
• Ability to execute in a fast-paced and transformative workplace.
• Positive attitude with passion for growing, coaching others, and feedback.
• Highly collaborative with the ability to educate and influence others at all levels.
• Ability to train and mentor others.
• Developed, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams.
• Expertise in understanding spend/resource reservations across the various clouds.
• Expertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies.
• Strong passion for data and ability to help customers achieve better outcomes by leveraging their own data.
• Ability to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables.
• Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.).
• Expert in authoring SQL.

🏖️ Benefits

• Collaborative, fast-moving environment where your work makes a direct impact.
• Values ownership, creativity, and curiosity.
• Tackling some of the most complex challenges in the cloud space.
• Excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast.

Skills & Technologies

AWS

Azure

GCP

Senior

Onsite

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CloudZero, Inc.

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About CloudZero, Inc.

CloudZero provides a cloud cost intelligence platform that helps engineering and finance teams understand, manage, and optimize their cloud spending. Its solution offers real-time visibility into cloud costs, breaking them down by application, team, feature, or any business dimension. This allows organizations to identify cost anomalies, allocate costs accurately, and make data-driven decisions to reduce waste and improve efficiency. By connecting engineering metrics with financial data, CloudZero enables proactive cost management, fostering a culture of cost accountability across the organization and ensuring that cloud investments deliver maximum business value. It integrates with major cloud providers like AWS, Azure, and GCP.

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