Job Overview
Location
Tokyo
Job Type
Full-time
Category
Customer Success
Date Posted
March 19, 2026
Full Job Description
đź“‹ Description
- • Senior Technical Account Manager at Contentsquare SAS in Tokyo, responsible for delivering white-glove technical support and strategic guidance to enterprise customers in Japan, ensuring successful adoption and optimization of the Contentsquare experience intelligence platform to drive measurable improvements in digital customer journeys.
- • Day-to-day responsibilities include acting as the primary technical liaison for key Japanese enterprise clients, conducting platform health checks, interpreting behavioral analytics data to identify UX friction points, configuring custom dashboards and alerts, leading technical workshops and training sessions, coordinating with Product and Engineering teams to escalate and resolve complex issues, developing success plans aligned with client KPIs, documenting technical configurations and best practices, monitoring platform usage trends, and providing proactive recommendations for optimization based on heatmaps, session replays, and conversion funnel analysis.
- • Contentsquare is a global leader in experience analytics with a mission to make digital experiences simpler and more intuitive for businesses and their customers; the Tokyo team is part of a rapidly expanding Customer Support organization operating across 15 global offices, fostering an inclusive, collaborative culture where curiosity, empathy, and technical excellence are valued, and employees are empowered to drive impact through data-driven customer advocacy.
- • In this role, you will deepen your expertise in enterprise SaaS support, digital experience analytics, and customer success strategy; gain hands-on experience with advanced behavioral analytics tools including zone-based heatmaps, journey analysis, and AI-powered insights; develop cross-functional collaboration skills by working closely with Product, Engineering, and Sales teams; and build a track record of driving measurable improvements in client conversion rates, engagement, and satisfaction—positioning you for advancement into leadership roles within Technical Account Management, Customer Success, or Solutions Architecture.
🎯 Requirements
- • Bachelor’s degree in Computer Science, Information Systems, Business, or a related technical field, or equivalent practical experience
- • 3+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or Enterprise Support, preferably within a SaaS or analytics environment
- • Strong understanding of web technologies including HTML, CSS, JavaScript, and API integrations, with ability to troubleshoot implementation issues and advise on best practices for tag deployment
- • Proven ability to analyze complex data sets and translate insights into actionable recommendations for UX, CRO, and digital product teams
- • Excellent communication and presentation skills in both English and Japanese (business fluency required), with experience delivering technical training and workshops to diverse audiences
- • Demonstrated project management abilities, including managing multiple client engagements simultaneously, tracking milestones, and delivering results on time
🏖️ Benefits
- • Competitive salary package with performance-based bonuses aligned to individual and company goals
- • Comprehensive health, dental, and vision insurance coverage, plus access to mental wellness resources and preventive care programs
- • Generous paid time off including vacation, sick leave, and company holidays, plus additional leave for life events such as parental leave and bereavement
- • Professional development stipend for certifications, courses, and conferences related to technical skills, customer success, or analytics
- • Hybrid work flexibility with options for remote work and access to modern office spaces in Tokyo designed for collaboration and focus
- • Equity participation through stock options, allowing employees to share in the company’s long-term success and growth
Skills & Technologies
Senior
Onsite
About ContentSquare SAS
ContentSquare SAS provides a digital experience analytics platform that captures user interactions on websites and mobile apps. Using AI-driven analysis, it visualizes customer journeys, identifies friction points, and quantifies revenue impact of UX issues. The software offers heatmaps, session replays, zone-based engagement metrics, and predictive alerts to help e-commerce, retail, financial services, and travel brands optimize conversion rates and personalize experiences across digital touchpoints.
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