Senior Technical Adoption Manager

Broadcom Inc.

Job Overview

Location

CAN-Quebec Remote Location

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Technical Adoption Manager at Broadcom Inc., you will serve as a trusted advisor to Fortune 100 customers, driving strategic adoption of VMware’s multi-cloud solutions to help them achieve measurable business outcomes through technology enablement and success planning.
• You will engage daily with assigned enterprise customers to co-create Success Plans, conduct technology assessments, deliver solution guidance, and optimize operations—ensuring alignment between technical implementations and business goals while driving consumption, retention, and long-term value realization.
• You will collaborate cross-functionally with VMware’s Customer Success, Global Support, Professional Services, Sales, and Product teams to deliver a unified customer experience, acting as the central orchestrator of value-driven engagements across the full customer lifecycle.
• You will contribute to and learn from the global TAM community by sharing field insights, participating in quarterly training programs, and enhancing your expertise in VMware’s Aria Suite, NSX, SDDC, VMC/AWS, and other multi-cloud technologies—positioning yourself as a strategic advisor at the CxO level.
• You will develop deep proficiency in translating complex technical capabilities into business value narratives, enabling customers to realize cost savings, reduce operational risk, and accelerate innovation—while maintaining a flexible, remote-first work model with up to 30% regional travel.
• You will grow your leadership and influence by shaping customer success strategies, mentoring peers, and contributing to internal best practices—helping VMware build ‘customers for life’ through outcome-focused, trusted advisory relationships grounded in technical excellence and empathetic collaboration.

🎯 Requirements

• Bachelor’s degree preferred; equivalent relevant experience (8+ years) in customer-facing technical roles such as Technical Account Manager, Solution Engineer, Technology Consultant, or IT professional services will be considered.
• Proven experience with enterprise-level virtualization and VMware’s multi-cloud portfolio, including SDDC (vSphere, VCF, VVF), Cloud Environment (VMC/AWS, vCloud Director), Network Virtualization (NSX), and Automation/Monitoring (Aria Suite, Aria Operations Manager, Aria Automation).
• Strong business acumen and ability to articulate technical solutions in alignment with customer business objectives, with experience creating Success Plans, delivering technology roadmaps, and conducting Quarterly Business Reviews for CxO-level stakeholders.
• Excellent communication, collaboration, and organizational skills, with demonstrated ability to work cross-functionally with internal teams (Customer Success, Sales, Professional Services, Support) and manage multiple customer engagements simultaneously.
• Legal authorization to work in Canada is required; candidates must be based in the Montreal, Quebec area and able to travel up to 30% regionally for client visits, conferences, and training.

🏖️ Benefits

• Remote work flexibility with a home-based office setup in the Montreal, Quebec region, enabling work-life balance while maintaining close customer engagement.
• Access to VMware’s structured quarterly training programs to continuously enhance technical knowledge (VMware and industry offerings) and soft skills, including CxO communication and strategic advisory techniques.
• Opportunity to contribute to and learn from a global community of Technical Adoption Managers, sharing best practices and field experiences to drive collective growth and innovation.
• Comprehensive health, wellness, and employee support programs offered by Broadcom Inc., reflecting its commitment to equal opportunity and inclusive workplace practices.
• Career development pathways within VMware’s Customer Success organization, with exposure to cross-functional teams and opportunities to influence product strategy through customer feedback loops.
• Recognition and celebration of impact through a culture that values customer outcomes, team collaboration, and meaningful contributions to both business success and societal advancement.

Skills & Technologies

AWS

Senior

Remote

Degree Required

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Broadcom Inc.

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About Broadcom Inc.

Broadcom Inc. is a global semiconductor and infrastructure software company that designs, develops and supplies a broad range of digital and analog semiconductors, enterprise storage and networking solutions, mainframe and cybersecurity software, and optical and wireless products. The company serves markets including data centers, networking, broadband, wireless, storage, and industrial applications. Headquartered in San Jose, California, Broadcom was formed through the combination of Avago Technologies and Broadcom Corporation in 2016 and continues to expand through strategic acquisitions, providing critical components and software platforms that enable wired and wireless communications across enterprise, service provider, and data center environments worldwide.

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