Senior Technical Program Manager

Workato, Inc.

Job Overview

Location

Hyderabad, India

Job Type

Full-time

Full Job Description

📋 Description

• Lead governance and oversight for two parallel program tracks: Top 10 enterprise accounts and Early Access Product Releases within the AI Apps BU of Product Engineering.
• Own the program charter, OKRs, roadmap, and success metrics for all Workato Agentic AI Apps BU initiatives under the TECS department.
• Establish and maintain governance frameworks including RAID logs, steering cadences, escalation paths, and program decision rights aligned with Workato’s delivery standards.
• Maintain a consolidated program view across concurrent workstreams, including Packaged Genies cycles and customer deployments.
• Lead weekly, monthly, and quarterly business reviews and executive reporting for Workato leadership focused on strategic enterprise clients.
• Drive cross-team dependency management and risk mitigation across TECS, Product, and Engineering teams.
• Coordinate and facilitate design review checkpoints with the Architecture Board to ensure solutions meet Workato’s architectural standards before development begins.
• Surface cross-account patterns, blockers, and friction points, feeding structured learnings back to engineering leads and architecture groups to improve platform patterns and packaged applications.
• Produce executive-level dashboards, program status reports, and decision briefs using Workato’s delivery metrics framework.
• Maintain program dashboards tracking status, risks, and key decisions across the enterprise portfolio.
• Facilitate program planning, sprint reviews, dependency syncs, and retrospectives across FDE delivery pods.
• Align Workato’s product release calendar with FDE delivery timelines to enable immediate leverage of new AI platform capabilities.
• Coordinate, maintain, and track a priority list of customer issues and enhancement requests with the platform team.
• Define and enforce Workato delivery standards including Definition of Ready/Done, quality gates, and release governance for AI-powered automation.
• Implement program-level metrics such as velocity, cycle time, integration success rate, agent accuracy, and CSAT, and drive improvement actions based on data.
• Lead post-program retrospectives and codify learnings into FDE playbooks, recipe templates, and delivery runbooks.
• Ensure architecture review processes, design governance, and technical milestone frameworks are scheduled, attended, and actioned without requiring deep technical expertise.
• Evaluate fitment versus customization tradeoffs in both packaged software delivery and custom implementation contexts.
• Operate effectively across Agile and structured delivery methodologies to ensure consistent program execution.
• Synthesize customer and delivery feedback into structured, actionable input for product and engineering teams.
• Manage director and VP-level relationships internally and with enterprise customers, setting clear expectations and escalating risks effectively.
• Maintain a product engineering mindset focused on quality, scalable patterns, and continuous improvement of Workato’s delivery model and product offerings.

🎯 Requirements

• 10+ years of experience in technical program management, engineering program management, or a closely related discipline
• Proven track record managing complex, multi-workstream programs in a product engineering or enterprise software environment
• Experience working across large enterprise accounts with multiple parallel delivery teams
• Background in iPaaS, integration platforms, or enterprise automation strongly preferred
• Experience identifying opportunities to leverage existing products/capabilities within delivery programs and ensuring fitment evaluation checkpoints are built into the delivery lifecycle
• Demonstrated ability to manage director and VP-level relationships — both internally and with enterprise customers

🏖️ Benefits

• Flexible, trust-oriented culture that empowers employees to take full ownership of their roles
• Balancing productivity with self-care through a vibrant and dynamic work environment
• Access to a multitude of benefits enjoyed inside and outside of work lives
• Recognition as a top enterprise startup to bet your career on by Business Insider
• Ranked among Forbes’ Cloud 100 as one of the top 100 private cloud companies in the world
• Ranked #1 best company for remote workers by Quartz

Skills & Technologies

Senior

Remote

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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