Senior Technical Writer

📋 Description

• • Are you a seasoned technical writer with a passion for empowering developers and a knack for transforming complex technical concepts into clear, actionable documentation? Kong Inc., a leader in API and AI connectivity technologies, is seeking a Senior Technical Writer to join our dynamic and fast-moving Docs team. In this pivotal role, you will be instrumental in shaping the future of API management documentation, ensuring our users can effectively leverage Kong's powerful platform to build the next generation of connected applications and AI-driven solutions.
• • At Kong, we're not just building products; we're building the infrastructure that powers the agentic era. Our unified API and AI platform, Kong Konnect, is trusted by organizations ranging from Fortune 500 companies to innovative startups. As a Senior Technical Writer, you will be at the forefront of delivering content that not only guides our users but also elevates their experience and success with our technology. You will own significant portions of our documentation stack, from foundational platform guides to supporting contributions from across the company, and will be a key driver of initiatives aimed at advancing our content strategy and overall usability.
• • This is an exciting opportunity to become an integral part of a rapidly growing, well-funded company with a strong customer base and a highly motivated team. You'll work closely with a collaborative and friendly Docs team that values continuous improvement, embraces new technologies, and fosters a culture of learning and growth. We believe in a hands-on approach, encouraging our writers to get deeply familiar with the product, ensuring the accuracy and practical applicability of the content we produce. This deep product engagement will also allow you to become a product expert in your own right.
• • Your responsibilities will span the entire documentation lifecycle. A core tenet of our team is the "use the product" rule: you cannot ship documentation without having successfully tested the procedures and concepts described. This ensures that our guides are not only accurate but also reflect real-world usage scenarios. You will focus intently on the end-user, crafting a variety of essential content types including comprehensive deployment and configuration guides, in-depth user guides, precise API and command references, practical tutorials, and insightful best practices guides. All of this will be developed with a keen understanding of real-world user needs and challenges.
• • Collaboration is at the heart of our success. You will work synergistically with fellow writers, talented engineers, insightful product managers, and user-centric UX designers to develop clear, concise, and effective technical content. Beyond the core product teams, you will also engage with technical support staff, field specialists, and our vibrant community to gather feedback, refine existing content, and develop new documentation that addresses emerging user requirements. This cross-functional collaboration ensures that our documentation is comprehensive, accurate, and truly meets the needs of our diverse user base.
• • Continuous improvement is a value we hold dear. This applies not only to the quality and effectiveness of our documentation but also to your own professional development. You will be encouraged to identify opportunities for improvement in our internal processes, explore and adopt new tooling, and acquire new skillsets. Our team thrives on innovation and a proactive approach to problem-solving, and we are looking for someone who shares this drive to make things better.
• • We are looking for a Senior Technical Writer who is energized by a diverse range of projects, comfortable with, or eager to learn, a docs-as-code delivery model, and ready to make a significant impact in a fast-paced, high-growth environment. If you are a proactive, detail-oriented writer who thrives on technical challenges and enjoys collaborating with talented individuals, we encourage you to apply. We value empathy, curiosity, and a willingness to embrace new challenges, especially those that push you beyond your comfort zone. Your ability to communicate candidly and constructively will be vital as we continue to evolve and enhance our documentation practices.
• • About Kong:
• • Kong Inc. is a leading developer of API and AI connectivity technologies, building the essential infrastructure that powers the agentic era. Our unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. Trusted by the Fortune 500 and startups alike, Kong is at the forefront of innovation in the API and AI space. For more information, visit www.konghq.com.