Senior Zone Installation Specialist, Medical Imaging (Travel: Midwest Zone)

Koninklijke Philips N.V.

Job Overview

Location

United States of America - Remote Based, United States

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Senior Zone Installation Specialist for Philips Healthcare in the Midwest Zone (IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI), delivering best-in-class installation and customer service for medical imaging equipment.
• Learn and master the full installation process for diagnostic imaging systems, establishing strong customer rapport while demonstrating urgency in identifying and resolving technical issues.
• Must be qualified to perform installation, diagnosis, and repair work in at least one medical imaging modality; expected to pursue qualification in multiple modalities over time.
• Maintain current knowledge of technical advances and industry trends in medical imaging, actively seeking formal and informal training opportunities to enhance expertise.
• Adhere to Philips and regulatory standards by completing all administrative duties within required timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance documentation, and installation records.
• Apply electronic, mechanical, and networking theory to install, troubleshoot, and repair complex medical imaging equipment using specialized tools and test equipment.
• Work in diverse environments including home office, hospital/healthcare settings, and customer sites, ensuring full compliance with all safety and operational protocols.
• Travel up to 100% within the Midwest Zone, utilizing car, air, train, or bus; may include weekend stays and occasional international travel with overnight stays spanning multiple weeks.
• Work flexible hours as needed, including overtime, weekends, and on-call rotations to meet business demands and customer needs.
• Safely operate in environments with radiation sources or radioactive materials, consistently wearing all required personal protective equipment.
• Maintain professional conduct and technical proficiency while representing Philips in customer-facing roles, ensuring high standards of service and compliance.
• Operate as a field-based role, with no expectation of regular onsite presence at Philips facilities; primary work location is at customer sites or remote settings.
• Contribute to team success by adopting best practices, scheduling own activities efficiently, and proactively assisting colleagues when needed.
• Ensure all work complies with Philips’ Field Service Physical, Cognitive, and Environmental Job Requirements, with or without reasonable accommodation.

🎯 Requirements

• 4+ years of experience in a diagnostic imaging service environment (field or hospital-based); preferred experience with Image Guided Therapy equipment
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair medical imaging equipment
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
• Must be able to safely work with radiation sources and wear required personal protective equipment
• Must reside in or within commuting distance of the Midwest Zone (IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI)
• US work authorization required; no visa sponsorship available

🏖️ Benefits

• Hourly pay range of $31.00 to $49.00, plus overtime eligibility
• Annual incentive bonus plans and field service incentive bonus
• Company-provided fleet/car
• Comprehensive Total Rewards benefits including 401(k) with up to 7% company match, HSA with company contribution, stock purchase plan, and education reimbursement
• Generous PTO and on-call pay
• Training and advancement opportunities

Skills & Technologies

Senior

Remote

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Koninklijke Philips N.V.

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About Koninklijke Philips N.V.

Royal Philips is a diversified Dutch multinational founded in 1891. It focuses on health technology, providing diagnostic imaging systems, patient monitoring, image-guided therapy devices, and consumer health products. It spun off its lighting division in 2016 and now operates in 100 countries, selling medical equipment, software, and services to hospitals and consumers.

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