Service Delivery Director

LWolf, Inc.

Job Overview

Location

United States (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• The Service Delivery Director is a senior individual contributor responsible for serving as the primary business relationship and contract management lead for assigned strategic customer engagements, ensuring alignment between customer and company and accountability for contractual commitments.
• Day to day, the role involves acting as the central point of accountability for maintaining customer alignment, managing contractual obligations, coordinating operational, commercial, and governance activities, and proactively managing risks, dependencies, decisions, change requests, and commercial matters across functions.
• The role works cross-functionally with Customer Success, Professional Services, Support, Product, Finance, Legal, Revenue Operations, and executive stakeholders to ensure successful service delivery without direct people management responsibilities.
• The person in this role can develop executive presence, strengthen commercial acumen, master cross-functional influence without authority, and gain deep expertise in strategic account management and service delivery governance within a growing technology organization.

🎯 Requirements

• Proven experience in service delivery, account management, or client relationship management for strategic enterprise customers
• Strong executive presence and exceptional communication skills with ability to influence cross-functional teams without direct authority
• Demonstrated ability to manage contractual commitments, commercial matters, and operational governance in complex engagements
• Highly organized with strong commercial awareness and experience coordinating across Customer Success, Professional Services, Support, Product, Finance, Legal, and Revenue Operations

🏖️ Benefits

• Fully remote work arrangement within the United States
• Opportunity to work as a senior individual contributor with significant impact on strategic customer outcomes
• Exposure to executive-level stakeholders and cross-functional leadership across product, finance, legal, and operations teams
• Professional growth in commercial acumen, contract management, and enterprise service delivery without people management responsibilities

Skills & Technologies

Remote

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LWolf, Inc.

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About LWolf, Inc.

LWolf, Inc. is a software company that develops and licenses supply-chain execution and warehouse management solutions. Its flagship platform, L-WMS, integrates order management, inventory tracking, labor planning and transportation execution for mid-market and enterprise distributors, 3PLs and retailers. Founded in 2005, the firm offers on-premise and cloud deployments, real-time RF/barcode data collection, and EDI/API connectivity to ERP and e-commerce systems. Services include implementation, configuration, training and 24/7 support from offices in North America and Europe. LWolf focuses on increasing fulfillment accuracy, reducing labor costs and providing scalable logistics technology without custom programming.

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