Service Delivery Manager, West Coast

Astronomer, Inc.

Job Overview

Location

Remote (United States)

Job Type

Full-time

Full Job Description

📋 Description

• As a Service Delivery Manager at Astronomer, you will play a pivotal role in ensuring professional services engagements are delivered efficiently and with outstanding results, directly contributing to customer success and platform adoption of the industry-leading Astro DataOps platform powered by Apache Airflow®.
• You will bring structure, organization, and energy to customer engagements, enabling technical teams to deliver solutions that unlock data-driven insights and AI value for over 800 leading enterprises worldwide.
• Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives to ensure alignment with strategic goals.
• Develop, update, and track detailed project plans including milestones, timelines, and responsibilities, ensuring transparency and accountability throughout the engagement lifecycle.
• Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, monitor progress, and foster collaborative relationships.
• Collaborate with customers to identify and maintain a backlog of initiatives that support platform adoption and long-term value realization.
• Orchestrate internal scoping and execution with Service Delivery Engineers and Architects, aligning technical resources with customer needs.
• Monitor service utilization to ensure projects remain within contracted scope, preventing scope creep and managing expectations.
• Proactively surface delivery risks and coordinate resources to resolve blockers before they impact timelines or outcomes.
• Partner with Sales and Account teams to align delivery work with overall account strategies and priorities, creating a seamless customer journey from sale to adoption.
• Work within the Pacific Time Zone (PST) as part of a remote-first U.S.-based team, collaborating across time zones with global customers and internal stakeholders.
• Report to the Senior Manager of Service Delivery and contribute to refining delivery processes, best practices, and customer success frameworks.
• Help customers progress smoothly from kickoff to full adoption of Astronomer’s solutions, maximizing ROI and fostering long-term partnerships.
• Gain deep exposure to enterprise data infrastructure, modern data stack technologies, and cloud-native platforms through hands-on engagement with diverse technical environments.
• Develop advanced skills in technical project management, stakeholder alignment, and SaaS delivery methodologies in a high-growth, innovative company.
• Build expertise in data orchestration, DataOps practices, and Apache Airflow®-based workflows, positioning yourself at the forefront of modern data engineering.
• Enhance leadership and communication abilities by bridging technical and business stakeholders, driving clarity and action across complex initiatives.
• Contribute to a mission-driven culture focused on empowering data teams to unlock the full potential of their data through reliable, scalable, and secure data products.

🎯 Requirements

• 3–5 years of experience in project management, professional services, technical program management, or similar roles in a SaaS or technical services environment.
• Proven track record in building and managing project plans for technical or software implementation projects.
• Ability to handle multiple, simultaneous customer engagements while coordinating across technical stakeholders.
• Strong organizational, communication, and stakeholder management skills.
• Experience working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments.
• Confidence in bringing order and momentum to complex projects where priorities may evolve.

🏖️ Benefits

• Competitive salary range of $110,000 - $130,000 based on leveling and geography.
• Equity component as part of the total compensation package.
• Comprehensive benefits package including health, dental, and vision coverage.
• Remote work flexibility within the United States, supporting work-life balance.
• Opportunity to work with cutting-edge data technology and impactful enterprise customers.
• Professional growth and development in a high-growth, innovative SaaS company.

Skills & Technologies

Remote

$110k-130k

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Astronomer, Inc.

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About Astronomer, Inc.

Astronomer, Inc. provides Apache Airflow as a managed cloud service and enterprise platform. The company maintains the open-source workflow orchestration project, offers commercial support, and delivers a control plane that lets data teams deploy, monitor, and scale directed acyclic graphs across Kubernetes clusters. Its product suite includes Astro, a fully hosted Airflow environment with role-based access, CI/CD hooks, and usage observability. Customers use the software to schedule Python and SQL data pipelines, connect on-premise and cloud databases, and ensure reliable data delivery for analytics and machine-learning workloads. Astronomer is headquartered in Cincinnati, Ohio, and serves global enterprises.

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