Service Technician, Millbrae

📋 Description

• • Join Lucid Motors, a pioneering force in luxury electric and sustainable mobility, and play a pivotal role in shaping the future of transportation as a Service Technician in Millbrae, CA.
• • At Lucid, we are dedicated to creating captivating, luxury electric vehicles that redefine the human experience, pushing the boundaries of space, performance, and intelligence to deliver intuitive, liberating, and future-forward mobility solutions.
• • This role is an exceptional opportunity to contribute to an innovative community of accomplished minds, driving significant impact in a fast-paced environment while championing the transition to sustainable transportation.
• • As a Service Technician, you will be entrusted with the critical responsibility of diagnosing, maintaining, and repairing Lucid Motors vehicles, ensuring each vehicle meets our exacting standards for performance and reliability.
• • Your passion for electric vehicles and creative problem-solving skills will be essential as you tackle both basic and major mechanical issues, alongside performing fundamental electrical and mechanical diagnoses.
• • A key aspect of this role involves maintaining and continuously advancing your knowledge of High Voltage (HV) and Low Voltage (LV) systems, as well as general electric vehicle (EV) system intricacies.
• • You will be expected to adhere strictly to correct repair order documentation procedures, including the "Three C's" (Concern, Cause, Correction), ensuring accuracy and completeness in all service records.
• • Proficiency in utilizing the appropriate software suite is crucial for accurately and thoroughly documenting all customer vehicle interactions, from initial service requests to final repairs.
• • Collaboration and effective communication are paramount; you will work closely with fellow service team members, including Service Advisors and Managers, and engage directly with customers to ensure a seamless and positive service experience.
• • This position offers a unique opportunity to share your expertise; you will be encouraged to demonstrate and teach learned technical skills and knowledge to colleagues, fostering a culture of continuous learning and development within the team.
• • A keen attention to detail is non-negotiable, coupled with a genuine passion for crafting exceptional client experiences that reflect the premium nature of the Lucid brand.
• • Flexibility is key, as the role may require the ability to work remotely and support the mobile service team as needed, extending our reach and service capabilities.
• • You will be instrumental in ensuring customer satisfaction by delivering high-quality repairs and outstanding service, contributing directly to Lucid's reputation for excellence.
• • The role involves staying abreast of the latest advancements in EV technology and Lucid's vehicle platforms, ensuring you are equipped to handle evolving diagnostic and repair challenges.
• • You will be responsible for performing routine maintenance tasks, including but not limited to, fluid checks, tire rotations, brake inspections, and battery health assessments, all while adhering to Lucid's specific service protocols.
• • Troubleshooting complex electrical issues, from sensor malfunctions to wiring harness problems, will be a regular part of your duties, requiring a systematic and analytical approach.
• • You will also be involved in the diagnosis and repair of powertrain components, ensuring optimal performance and efficiency of the electric drive system.
• • The ability to interpret technical service bulletins (TSBs) and service manuals accurately will be essential for efficient and effective problem resolution.
• • You will contribute to the overall efficiency of the service center by managing your workload effectively, prioritizing tasks, and completing repairs within estimated timeframes.
• • This role provides a platform to grow your career within a rapidly expanding and innovative automotive company, offering exposure to cutting-edge technology and a dynamic work environment.
• • You will be a brand ambassador, representing Lucid's commitment to quality, innovation, and customer satisfaction in every interaction.
• • The expectation is that you will obtain ASE certifications within 6-8 months of your hire date, with Lucid reimbursing the costs associated with successful completion, underscoring our investment in your professional development.
• • You will be an integral part of a team dedicated to pushing the boundaries of automotive engineering and customer service, contributing to a cleaner, more sustainable future.
• • This role demands a proactive approach to identifying potential issues and recommending preventative maintenance to enhance vehicle longevity and customer peace of mind.
• • You will be expected to maintain a clean and organized workspace, adhering to all safety regulations and procedures to ensure a secure working environment for yourself and your colleagues.
• • The opportunity to work with state-of-the-art diagnostic equipment and tools will be a daily reality, enhancing your capabilities and efficiency.
• • You will contribute to the continuous improvement of service processes by providing feedback and insights based on your hands-on experience.
• • This position is ideal for a skilled technician who thrives on challenges, enjoys working with advanced technology, and is passionate about the electric vehicle revolution.
• • You will be a key player in delivering the exceptional ownership experience that Lucid customers expect and deserve.
• • Your role extends beyond just repairs; it involves educating customers on their vehicle's features and maintenance needs, empowering them to get the most out of their Lucid experience.
• • You will be expected to perform other duties as assigned, demonstrating a willingness to adapt and contribute wherever needed within the service operations.
• • This is more than just a job; it's a chance to be part of a transformative company that is redefining luxury and sustainability in the automotive industry.