Job Overview
Location
Remote
Job Type
Full-time
Category
Product Management
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • Lead and guide technical staff on ServiceNow project implementations as a client-facing ServiceNow Project Manager, managing large, complex professional services projects to ensure successful delivery.
- • Define project scope, objectives, and communication plans; plan project stages, assess business implications, monitor progress, assign resources and timelines, and lead crew and customer meetings.
- • Oversee project execution, budget, forecasts, schedule, and scope; identify and mitigate risks and dependencies; utilize Agile and iterative methodologies; develop and manage Work Breakdown Structures (WBS); ensure deliverables meet quality standards; prepare and deliver project status reports.
- • Build trust-based relationships with clients, understand and align with client expectations, ensure compliance with customer SLAs, coordinate internal team efforts, identify continuous improvement opportunities, maintain deep understanding of ServiceNow products, achieve high customer satisfaction scores, enhance Managed Services Delivery model, and provide coaching, mentoring, and cross-training for team members.
- • NewRocket is a global, full-service Elite ServiceNow partner recognized with multiple 2023–2024 ServiceNow awards, including "2024 BEST Award" and "2023 ServiceNow Worldwide Customer Workflow Partner of the Year," committed to fostering diversity, creativity, work-life balance, collaboration, innovation, and professional growth.
- • This role offers the opportunity to take your career to the next level by steering high-level projects to success, leveraging your problem-solving and leadership skills in a supportive environment where your uniqueness is celebrated and your growth matters.
🎯 Requirements
- • 5-10 years of business-related experience with a minimum of 7 years in technology Project/Program management, including highly desired Agile Project Management principles and experience.
- • Demonstrated experience managing projects throughout the entire execution lifecycle, ensuring adherence to scope, budget, and timeline standards, with oversight of project economics and actionable feedback on cost-benefit and ROI.
- • Broad understanding of the ServiceNow Domain areas, strong written and verbal communication skills, strong facilitation skills, strong attention to detail, ability to assess and mitigate risk, experience leading and motivating teams, comfort working in a matrixed organization and with ambiguity and change.
- • Bachelor’s degree in Business Management or a related field.
- • PMP certification; Agile/SCRUM certifications preferred; ServiceNow experience preferred.
🏖️ Benefits
- • Commitment to a diverse and inclusive workplace where every employee is valued, respected, and heard, with equal opportunity and affirmative action employment practices.
- • Support for professional growth and continuous learning, including expectation to complete ServiceNow competency certifications and module accreditations.
- • Emphasis on fostering a healthy work-life balance, collaboration, innovation, and meaningful experiences for employees and customers alike.
Skills & Technologies
About Highmetric Inc.
Highmetric is a technology services firm specializing in ServiceNow enterprise implementations, digital transformation, and managed services. The company delivers strategic advisory, platform deployment, integration, and optimization across ITSM, HR, security, and customer workflows for Fortune 1000 and public-sector clients. Headquartered in New York with offices across North America, it combines certified ServiceNow expertise with change-management methodologies to modernize operations, automate processes, and improve user experience. Services span roadmap development, custom application builds, governance frameworks, and 24/7 support, enabling organizations to accelerate cloud adoption and realize measurable ROI from their ServiceNow investments.
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