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ServiceNow Tech Lead

Job Overview

Location

USA

Job Type

Full-time

Category

Product Management

Date Posted

June 13, 2026

Full Job Description

đź“‹ Description

  • • Develop high-quality software and web applications on the ServiceNow platform for enterprise customers
  • • Analyze, maintain, and optimize existing ServiceNow applications to ensure performance and reliability
  • • Design scalable, testable, and maintainable code using ServiceNow best practices
  • • Identify, troubleshoot, and resolve programming bugs and configuration issues across ServiceNow modules
  • • Develop and integrate third-party systems using REST, SOAP, and mid-server technologies
  • • Create and customize ServiceNow components including business rules, client scripts, script includes, UI policies, ACLs, and UI scripts
  • • Lead end-to-end implementations of ITOM, ITAM, AIOps, and Service Mapping modules on ServiceNow
  • • Execute Cloud-Native implementations of ServiceNow Discovery and AIOps on AWS, GCP, and Azure
  • • Work independently with clients on remote implementations, providing technical guidance and support
  • • Participate in requirements review and validation sessions to align technical solutions with business needs
  • • Engage in SCRUM ceremonies and agile development processes to deliver projects on time
  • • Maintain strict adherence to project timelines and deliverables while managing multiple concurrent client engagements
  • • Utilize strong written and verbal communication skills to collaborate with clients and internal teams
  • • Stay current with emerging ServiceNow features, AI tools, and integration technologies to enhance platform capabilities
  • • Support DevOps workflows by integrating ServiceNow with GitHub and other CI/CD tools
  • • Ensure all solutions are aligned with modern IT operations and service management standards

🎯 Requirements

  • • 5+ years of ServiceNow development experience
  • • Proficient in ServiceNow scripting and integrations (REST, SOAP, mid-servers)
  • • Experience leading ITOM implementations
  • • Experience with Cloud-Native implementations of Discovery, ServiceMapping, and AIOps
  • • Bachelor's degree or equivalent experience in Computer Science or related field
  • • Ability to manage multiple projects simultaneously and work independently with clients

🏖️ Benefits

  • • 100% Employee Healthcare Coverage (Medical, Dental & Vision)
  • • Retirement Plan with 5% 401k Match and IRA options
  • • Unlimited Paid Time Off (with 4-week minimum requirement)
  • • Family Leave (Maternity and Paternity)
  • • Hybrid Work Opportunities
  • • Equity without a vesting period

Skills & Technologies

Go
AWS
Azure
GCP
GitHub
Senior
Remote
$150k-200k
Degree Required

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About RapDev LLC

RapDev is a boutique professional services firm that implements, customizes, and optimizes ServiceNow platforms for Fortune 500 and high-growth technology companies. The company specializes in enterprise cloud transformation, DevOps integrations, observability, and ITSM workflows. Engineers deliver code-level integrations, automated CI/CD pipelines, and managed services that reduce operational overhead and accelerate digital initiatives. Founded in 2017 and headquartered in New York with distributed teams across North America, RapDev partners with Datadog, Splunk, HashiCorp, and GitHub to extend ServiceNow capabilities and provide continuous platform support.

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