Services Engagement Manager

Tenex.AI, Inc

Job Overview

Location

Sarasota, FL HQ

Job Type

Full-time

Full Job Description

📋 Description

• Shape and scope engagements with Sales. Translate customer requirements into a defensible Statement of Work — scope boundaries, assumptions, deliverables, acceptance criteria, effort estimates, and milestone/payment structure.
• Guard scope integrity before signature. Validate that what Sales is proposing can be delivered at target margin, identify what’s out of scope, and propose a change order before an engagement is signed.
• Own the engagement end to end. Drive the engagement plan, cadence, and milestone tracking from kickoff through delivery.
• Orchestrate delivery resources. Sequence and prioritize Forward Deployed Engineers, detection engineering, subject-matter experts, and third-party partners against the plan.
• Manage scope and margin in flight. Actively manage scope against the SOW, raise change orders for additions rather than absorbing silent creep, and run the engagement P&L — tracking burn against estimate and flagging overruns early.
• Drive to acceptance and clean closure. Secure formal customer sign-off against defined acceptance criteria and execute clean financial closure, including final milestone completion, invoicing readiness, and revenue-recognition support.
• Hand off and improve the catalog. Run a structured handoff to the Customer Success Manager for any steady-state relationship, and feed reusable scope and estimate patterns back into the services catalog.

🎯 Requirements

• Professional-services delivery or consulting experience in cybersecurity or enterprise software, with a track record of personally authoring SOWs, estimating effort, and owning a margin or utilization number.
• Strong scoping and effort-estimation skills, SOW authoring, and change-order discipline.
• Project and delivery management strength, including engagement P&L and margin management.
• Executive stakeholder management — credible in front of a CISO — plus enough SecOps / detection-engineering fluency to scope engagements and serve as a real check on what’s being sold.

🏖️ Benefits

• Opportunity to own high-stakes professional services engagements end to end — from scoping through formal acceptance and clean closure — as the single accountable owner of customer outcomes and delivery integrity.
• Collaborate with a talented and innovative team focused on continuously improving security operations.
• Competitive salary and benefits package.
• A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.

Skills & Technologies

Hybrid

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Tenex.AI, Inc

Visit Website

About Tenex.AI, Inc

Tenex.AI is a cybersecurity company that offers an AI-native managed detection and response (MDR) platform. It combines automated threat detection, risk management, and incident response capabilities with human oversight to identify, contain, and remediate security incidents in real time. Tenex integrates with cloud and security stacks from providers like Google, Microsoft, and others to reduce response times and streamline operations.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.