Servicetechniker Haushalt - Region Oberwallis (m/w/d)

📋 Description

• • As a Servicetechniker Haushalt (Household Service Technician) for the Oberwallis region, you will be the primary point of contact for Miele's valued end customers, ensuring their Miele household appliances operate at peak performance and providing exceptional service.
• • Your core responsibility will be to expertly diagnose and resolve technical issues with a wide range of Miele household appliances, from washing machines and dryers to refrigerators and ovens. This involves meticulous troubleshooting, identifying the root cause of malfunctions, and implementing effective repair solutions.
• • You will be the face of Miele in the field, delivering professional customer service that upholds the brand's reputation for quality and reliability. This includes not only fixing problems but also educating customers on appliance care and maintenance to prevent future issues.
• • A significant part of your role involves proactive service and maintenance, ensuring appliances are running efficiently and safely. This may include performing routine checks, cleaning components, and replacing worn-out parts before they lead to significant problems.
• • You will be equipped with a Miele service bus, your mobile workshop and office, enabling you to efficiently manage your daily schedule and travel to customer locations within your designated region.
• • Your technical acumen will be crucial in understanding the complex mechanisms of Miele appliances. This requires a deep dive into electrical, mechanical, and electronic systems, and the ability to apply this knowledge to practical repair scenarios.
• • Beyond technical repairs, you will leverage your excellent communication skills to interact with customers. This involves clearly explaining technical issues in an understandable manner, providing updates on repair progress, and offering solutions that meet their needs.
• • You will act as a trusted advisor to our end customers, building rapport and trust through your professionalism and expertise. This trusted relationship opens opportunities for you to directly offer and close sales for Miele products or related services on-site, enhancing customer satisfaction and driving business growth.
• • The role demands a self-starting attitude, with the ability to work independently and manage your time effectively to meet service appointments and repair targets.
• • Precision and a structured approach to your work are paramount, ensuring that every repair is carried out to the highest standards of quality and that all documentation is accurate and complete.
• • A strong sense of responsibility and an unwavering commitment to quality are essential, reflecting Miele's dedication to excellence in every aspect of its service.
• • You will be expected to maintain and update your technical knowledge through ongoing training and familiarization with new Miele products and technologies.
• • Your ability to adapt to different customer environments and provide solutions tailored to their specific needs will be key to your success.
• • This role offers a unique opportunity to be an integral part of the Miele customer experience, directly contributing to customer loyalty and satisfaction through expert service and a customer-centric approach.
• • You will be responsible for managing your service schedule, ensuring timely attendance to customer requests and efficient route planning within the Oberwallis region.
• • The role requires you to be comfortable with technology, utilizing IT applications for scheduling, reporting, and accessing technical information.
• • You will be the ambassador of the Miele brand, embodying its values of quality, durability, and innovation in every customer interaction.
• • This position offers a dynamic work environment where no two days are the same, providing continuous learning and professional development opportunities within a leading appliance manufacturer.
• • You will play a vital role in ensuring the longevity and optimal functioning of Miele appliances in households across the Oberwallis region, contributing directly to the comfort and convenience of our customers.
• • The ability to upsell and cross-sell Miele products and services based on customer needs identified during service calls is an important aspect of maximizing customer value and company revenue.
• • You will be expected to maintain a clean and organized service vehicle, ensuring all tools and parts are readily available for efficient service delivery.
• • This role is ideal for someone who enjoys hands-on work, problem-solving, and direct customer interaction, offering a rewarding career path with a globally recognized brand.