Site Based Learning Specialist

📋 Description

• • The Site Based Learning Specialist at Capella University plays a crucial role in guiding students through their unique Site Based Learning (SBL) program requirements, acting as a dedicated point of contact and support throughout their academic journey.
• • This position is instrumental in fostering a positive and effective student experience, ensuring learners are well-equipped to navigate the complexities of SBL and achieve their educational goals.
• • You will serve as a primary liaison, connecting students with the university, external partners, and essential resources, thereby facilitating a seamless and enriching SBL experience.
• • A key responsibility involves providing individualized coaching and support to students in the critical process of procuring suitable SBL sites, ensuring alignment with program requirements and personal academic objectives.
• • You will be a vital part of the student’s motivation and support system, with an unwavering priority placed on the student’s overall experience and success.
• • The role demands the delivery of an exceptional service experience, aiming to leave a lasting, positive impression of both the Site Based Learning program and Capella University.
• • You will be responsible for facilitating all elements of the SBL journey, ensuring smooth progression for students, external partners, and internal stakeholders.
• • This involves acting as a bridge to ensure effective communication and robust collaboration between the university, students, and external entities.
• • Meticulous record-keeping is essential, requiring the maintenance of accurate and up-to-date records of student interactions, progress, and site procurements using company platforms such as Salesforce and Wilis.
• • A significant aspect of the role includes developing and delivering comprehensive training sessions and resources designed to empower students and enhance their success within their SBL programs.
• • You will provide prompt and consistent support to students through various channels, including detailed email correspondence, personalized one-on-one appointments, and dedicated office hours.
• • Collaboration is key; you will partner closely with academic advising teams, external sites, faculty members, and other academic leadership to cultivate a cohesive and supportive ecosystem for students.
• • This collaborative effort is vital for ensuring student success throughout their SBL journey.
• • You will be adept at handling highly escalated student issues with a high degree of professionalism, empathy, and a focus on providing appropriate interventions and resources.
• • The role requires the maintenance and implementation of effective workflows, processes, and system configurations to optimize the SBL program delivery.
• • You will manage Test Kit operations, which includes overseeing inventory, accurately packing and unpacking test kits, and preparing them for timely shipping to learners or for off-site events.
• • Active engagement in coaching sessions with your leader is expected, focusing on reviewing key metrics, quality assessments, and identifying opportunities for continuous improvement.
• • You are expected to be actively engaged and participate in all team, department, and company meetings, demonstrating presence by being on video if attending remotely.
• • Sharing workflow observations, challenges, and innovative ideas is encouraged to foster a collaborative and problem-solving environment.
• • A commitment to ongoing training and development is essential to maintain a current knowledge base and stay abreast of process and system updates.
• • Consistently reviewing internal and external resources, updates, and company communications is necessary to ensure functional knowledge remains current and accurate.
• • You will actively support a culture of team collaboration, learning from colleagues, and collectively striving to provide the best possible student SBL experience.
• • Seeking to understand and demonstrate SEI’s success behaviors is a core expectation of the role.
• • You will drive new ideas and innovative approaches by identifying, communicating, and making recommendations for improvements to existing processes and procedures, always keeping the learner's experience at the forefront.
• • Effectively evaluating priorities by considering both day-to-day needs and the broader strategic picture to ensure the completion of the most critical tasks.
• • Making timely and sound decisions, even in the face of ambiguity, is a crucial aspect of this role.
• • You will work diligently and accurately on project assignments until their successful completion.
• • Effectively managing and engaging in internal communication channels, including Outlook, web-based meeting platforms, and Microsoft Teams, is required.
• • Demonstrating skillful time management and schedule adherence related to daily and weekly schedules is paramount.
• • Proactively planning for time off to minimize impact on the team and learners is expected.
• • Partnering effectively with coaches and other departments as needed to resolve learner requests ensures a comprehensive support system.
• • Performing other duties as assigned to support the team and the university's mission.
• • This role requires a proactive approach to student support, ensuring timely and effective resolution of inquiries and issues related to their Site Based Learning experience.
• • You will be responsible for understanding and applying university policies and procedures relevant to the SBL program to provide accurate guidance to students.
• • The ability to adapt to a dynamic work environment and evolving program needs is essential for success in this position.
• • You will contribute to the continuous improvement of the SBL program by providing feedback and insights based on your interactions with students and partners.
• • Maintaining a positive and encouraging attitude is vital for motivating students and fostering a supportive learning environment.
• • The Site Based Learning Specialist will be a key contributor to the overall success and reputation of Capella University's innovative SBL programs.