Job Overview
Location
San Antonio Home Office I
Job Type
Full-time
Category
Software Engineering
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Investigate suspicious and questionable first- and third-party insurance claims in accordance with state insurance fraud laws, regulations, policies, and procedures.
- • Apply knowledge of property and casualty (P&C) insurance products, policy contracts, coverages, and internal claims handling processes to identify potential fraud.
- • Collect evidence of fraud through field and remote interviews, investigative databases, internal resources, internet searches, public records, and forensic tools.
- • Prepare and present detailed verbal and written investigative reports summarizing findings and recommending outcomes within defined authority guidelines.
- • Participate in the development and enhancement of fraud prevention strategies to reduce fraudulent activity across claims operations.
- • Build and maintain external relationships with law enforcement agencies, industry partners, and other stakeholders involved in fraud detection and prevention.
- • Serve as a resource team member on complex fraud matters based on demonstrated expertise or specialized training.
- • Assist in delivering fraud awareness training initiatives to internal teams and stakeholders within defined environments.
- • Fulfill CAT (Catastrophe) duty responsibilities as required by business needs, including rapid response to large-scale events.
- • Ensure all business activities comply with risk management standards by identifying, measuring, monitoring, and controlling associated risks.
- • Utilize computer systems and software to enter, extract, and analyze data from multiple internal and external data sources for investigative purposes.
- • Interpret and apply knowledge of city, state, and local regulations, legal concepts, contract law, case law, medical treatments, and medical terminology in fraud investigations.
- • Organize and prioritize multiple investigative tasks simultaneously, adapting to shifting priorities while maintaining accuracy and compliance.
- • Obtain statements from claimants, witnesses, suspects, and other relevant parties during the course of investigations.
- • Draw objective conclusions based on gathered evidence to determine the applicability and extent of fraudulent activity.
- • Work on-site four days per week if residing within a 60-mile radius of a USAA office; remote work is permitted for those outside this radius, with occasional business travel required.
🎯 Requirements
- • High School Diploma or General Equivalency Diploma
- • 2 years of claims adjusting experience or P&C SIU/fraud investigation experience OR 4 years of prior investigative law enforcement (including military) or relevant fraud industry investigation experience
- • Proven investigatory skills and experience obtaining statements from claimants, witnesses, and suspects
- • Ability to gather diverse evidence and draw objective conclusions regarding fraud applicability
- • Demonstrated ability to organize and prioritize multiple tasks while solving complex problems
- • Familiarity with using computers and software to enter and extract data from investigative databases and systems
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans
- • 401(k) and pension plans
- • Life insurance coverage
- • Parental benefits and adoption assistance
- • Paid time off including paid holidays and 16 paid volunteer hours
- • Various wellness programs and career path planning with continuing education support
Skills & Technologies
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About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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