Insurance Billing/Collection Assistant II (Remote) - Department of Medicine - Business Office

Washington University in St. Louis

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Performs follow-up on insurance billing and collection activities to ensure timely and accurate payment of physician charges across various financial classifications.
• Reviews patient accounts to verify the accuracy of insurance information, eligibility status, invoice resolution, remittances, and correspondence, ensuring proper handling of all billing discrepancies.
• Utilizes Epic EHR system, payer websites, and internal tools to submit claims, check claim status, request attachments, verify eligibility, and inquire about authorizations or referrals.
• Consistently meets departmental Quality Assurance (QA) standards and efficiency benchmarks for daily invoice/account resolution, adhering to one-touch resolution best practices.
• Contacts insurance companies and other payers to resolve outstanding claims, request additional documentation, and expedite payment processing for physician services.
• Maintains compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations when handling confidential patient and billing data.
• Applies knowledge of medical billing and coding, ICD-10 procedure coding system, and medical terminology to accurately process and reconcile claims.
• Uses Microsoft Excel and Microsoft Word to manage data, generate reports, and document communication related to billing and collections.
• Collaborates with management and department staff to escalate issues, resolve complex billing problems, and improve workflow efficiency.
• Performs additional duties as assigned by supervisor or manager, including ad hoc reporting, audit support, and system updates related to insurance billing processes.
• Works in a remote office environment with standard office equipment, requiring prolonged periods of sitting at a desk and using computer systems for daily tasks.
• Ensures all billing activities align with organizational policies and federal healthcare compliance standards.

🎯 Requirements

• High school diploma or equivalent certification
• Two years of experience in bookkeeping, accounting, or medical collection setting
• Proficiency in Epic EHR system and payer portals for claim submission and status tracking
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) regulations
• Experience with medical billing and coding, including ICD-10 procedure coding system
• Strong computer literacy with Microsoft Excel and Microsoft Word

🏖️ Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%
• 4 weeks of caregiver leave to bond with a new child
• Tuition coverage for employee and family: 100% at WashU and 40% elsewhere after seven years of service

Skills & Technologies

Remote

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Washington University in St. Louis

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About Washington University in St. Louis

Washington University in St. Louis is a private research university founded in 1853. It offers undergraduate, graduate, and professional programs across seven schools, including Arts & Sciences, Engineering, Medicine, Law, and Business. Located in St. Louis, Missouri, the university is classified as an R1 doctoral university with very high research activity. It operates a 169-acre Danforth Campus and a 164-acre Medical Campus, along with the Tyson Research Center. The university is affiliated with Barnes-Jewish Hospital and conducts extensive interdisciplinary research in biomedicine, engineering, social policy, and the arts.

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