Job Overview
Location
Remote Texas
Job Type
Full-time
Category
Product Management
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • As a Senior Enterprise Solutions Engineer for RingCentral’s SLED (State, Local, Education, and Major Accounts) segment, you will serve as a trusted technical advisor to high-value enterprise customers, directly influencing purchasing decisions by aligning RingCentral’s UCaaS, CCaaS, and AI-powered solutions with complex business needs. Your expertise will be critical in driving revenue growth in a $93B market opportunity, helping RingCentral maintain its position as a $2B ARR leader in unified communications.
- • Day-to-day, you will own technical pre-sales engagement for assigned SLED accounts, including developing customized solution architectures, delivering advanced remote and in-person presentations to C-suite stakeholders (CEO, CIO, CTO), conducting Proof of Concept (POC) deployments, responding to RFIs/RFPs/RFQs, and translating customer requirements into actionable product feature requests that inform RingCentral’s roadmap. You will also mentor junior Sales Engineers, stay current on competitive landscapes, and represent RingCentral at industry events.
- • You will join a high-performing, customer-obsessed sales engineering team within RingCentral’s Enterprise Sales organization, collaborating closely with Account Executives, Product Management, and Customer Success to deliver seamless, end-to-end solutions. The team operates with a startup agility within a $2B+ revenue enterprise, backed by over $250M annual investment in AI and platform innovation.
- • In this role, you will deepen your expertise in AI-driven communications technologies, including Agentic and Conversational AI, while shaping the future of enterprise contact center and UCaaS deployments. You’ll gain visibility into Fortune 500 and public sector decision-making processes, build executive-level influence, and position yourself as a go-to technical leader in unified communications—potentially advancing into architecture, solutions strategy, or sales leadership roles.
🎯 Requirements
- • 10+ years of hands-on experience in VoIP network architecture, protocols (SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH), and solutions, with strong emphasis on telephony and Soft Switch technologies.
- • Advanced comprehension of Artificial Intelligence (AI) technologies, particularly Agentic and Conversational AI (IVA), and proven ability to apply AI-powered solutions to business opportunities in UCaaS and CCaaS contexts.
- • Strong proficiency with Contact Center technologies, products, and services, including deep understanding of enterprise business market communications requirements and competitive solution landscapes.
- • Demonstrated ability to provide technical leadership, mentor team members, deliver executive-level presentations, and manage complex technical fulfillment of RFIs, RFQs, and RFPs.
- • Willingness to travel throughout the assigned region and ability to work effectively in a remote-first environment.
- • RingCentral product experience or relevant experience with key competitor offerings in VoIP, Mobile Communications, Fixed Mobile Convergence, or Legacy Telecom equipment is preferred.
🏖️ Benefits
- • Competitive base salary and performance-based bonuses aligned with RingCentral’s high-growth, $2B ARR enterprise.
- • Comprehensive health, dental, and vision insurance, plus 401(k) with company match and wellness programs.
- • Generous paid time off, holidays, and flexible remote work arrangements supporting work-life integration.
- • Professional development stipend, access to cutting-edge AI and UCaaS training, and opportunities to attend industry conferences as a subject matter expert.
- • Equity participation (stock options) in a market-leading UCaaS and AI innovator with a $93B total addressable market.
- • Collaborative, innovative culture with exposure to executive stakeholders and direct impact on product roadmap through customer feedback loops.
Skills & Technologies
About RingCentral, Inc.
RingCentral, Inc. is a publicly traded cloud communications and collaboration platform provider headquartered in Belmont, California. It offers enterprise-grade voice, video, messaging, and contact-center solutions delivered via a unified communications-as-a-service model. The platform integrates with business applications such as Microsoft 365, Google Workspace, Salesforce, and others to streamline workflows. Founded in 1999, the company serves organizations ranging from small businesses to large enterprises across multiple industries, including healthcare, financial services, retail, and government. RingCentral supports global operations with data centers and carrier partnerships, providing reliability and scalability for hybrid work environments.
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