Software Engineer (AI/ML)

Mia Labs Inc.

Job Overview

Location

Austin Office

Job Type

Full-time

Full Job Description

📋 Description

• The $1.2T automotive industry is at an inflection point, with consumers expecting speed, personalization, and convenience in their dealership experiences.
• Dealers who modernize their operations will unlock efficiency, deepen loyalty, and win long-term relationships.
• Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience.
• Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human.
• We're hiring a Software Engineer (AI/ML) to work on our voice AI platform, the real-time pipeline of speech-to-text, LLM reasoning, and text-to-speech that powers every call.
• You'll work on latency, model quality, cost, and reliability across the full AI stack, and help shape which models and vendors we bet on.
• This is a deep, focused role on a small core product team, with direct mentorship from our AI lead.
• You'll build and improve the real-time voice AI pipeline: speech-to-text, conversational LLM orchestration, and text-to-speech, with hard latency targets.
• You'll improve model performance in production, run evals for core functionality, and optimize cost.
• You'll work with vendors like Anthropic, Microsoft/Azure OpenAI, Deepgram, and NVIDIA — testing new voice and language models, evaluating alternatives, and handling failover when a provider has issues.
• You'll ship AI R&D features into production: things like backchanneling, emotional expressiveness, background audio, voice cloning, and multilingual features.
• You'll implement AI guardrails so models behave correctly on live customer calls.

🎯 Requirements

• 1+ years of experience in software development (including relevant internships).
• Strong engineering fundamentals: you write production code, instrument it, and own what you ship.
• Comfort with observability tooling (OpenTelemetry or similar) and making decisions from metrics.
• Scrappy, startup-ready mindset: small team, broad ownership, fast iteration.
• Clear communicator — you'll explain AI behavior and tradeoffs to product, support, and customer-facing teams.

🏖️ Benefits

• Equity participation through stock options.
• Fully paid health, vision & dental insurance for employees.
• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
• Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

Skills & Technologies

Azure

Hybrid

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Mia Labs Inc.

Visit Website

About Mia Labs Inc.

Mia Labs provides AI-driven computer-vision software that analyzes customer behavior and product interaction in physical retail environments. Its platform anonymously tracks shopper foot-traffic, dwell time, product engagement, and shelf attention using existing security cameras, converting video into real-time analytics dashboards. Retailers and brands use the data to optimize store layouts, planogram placement, staffing, and marketing campaigns with measurable impact on sales. The company targets grocers, convenience stores, and consumer-goods manufacturers seeking to bridge the gap between e-commerce-style analytics and brick-and-mortar operations.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.