Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • Software Engineer - Support role focused on building internal tools and AI systems that empower the Support team to deliver exceptional customer service at Close, a bootstrapped and profitable CRM company with a 100% remote US-based team.
- • Day-to-day responsibilities include designing and shipping AI drafting tools, autonomous reply systems, workflow automation, reporting dashboards, self-service migration scripts, and diagnostic tools; owning projects end-to-end from identifying painful workflows to eliminating them; collaborating directly with Support Engineers and Reps to understand real-time needs; improving system reliability and integrations across Close, Stripe, Twilio, and other stack components; and experimenting with new approaches to continuously improve support operations.
- • Close is a profitable, bootstrapped company with a ~100-person, 100% remote team dedicated to building Close so that small and scaling businesses succeed in sales without being hindered by inefficient processes or tools.
- • In this role, you will learn to build high-impact internal tools that directly improve team efficiency and customer satisfaction; gain deep experience in AI-fluent engineering practices including semantic search/RAG systems; develop strong systems thinking and end-to-end ownership skills; thrive in an async-first, autonomous remote environment; and contribute to infrastructure that becomes foundational for future team innovation.
🎯 Requirements
- • 3+ years of Software Engineering experience with ability to write clean, production-quality code
- • Degree or rigorous experience in Computer Science, Mathematics, Physics, Electrical or Mechanical Engineering
- • Fluency in Python, Rust, Go, or Typescript/Javascript with experience building information retrieval systems using semantic search / RAG
- • Strong systems thinking mindset with an instinct to automate manual processes and consider upstream/downstream consequences
- • Proficiency with AI tools (e.g., Claude, ChatGPT, Pi) combined with deep understanding of code behavior, debugging ability, and first-principles thinking
- • Clear async communication skills: readable technical specs, well-documented PRs, and Slack messages that reduce confusion in a fully remote environment
🏖️ Benefits
- • Competitive compensation including an organization-wide goal-based bonus
- • 5 weeks PTO upon joining + Winter Holiday Break, with 2 extra PTO days added each year
- • Paid Parental Leave for primary and secondary caregivers
- • After 5 years: 1 month paid sabbatical
- • Healthcare (US residents): Medical, Dental, Vision with HSA option, Dependent care FSA
- • 401k (US residents): 6% company match with immediate vesting
Skills & Technologies
About Elastic, Inc.
Elastic Inc. is the developer of Close, a CRM platform built for inside sales teams. It combines calling, SMS, email sequencing, and pipeline management in a single interface, emphasizing speed and automation for B2B sales workflows. Founded in 2013 and headquartered in Palo Alto, California, the company serves thousands of small to mid-sized businesses seeking an all-in-one sales engagement solution without external integrations.
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