Job Overview
Location
Arizona Remote Work, More...
Job Type
Full-time
Category
Software Engineering
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • Manage day-to-day customer service contracts and relationships for Emergency Call Handling, CommandCenter Software, Mobile Video, and Rave products within North America Command Center Software.
- • Ensure execution of service agreements, deployment of field resources, reduction in time to resolution, and effective escalation management across customer accounts.
- • Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio (LMR) Customer Service Managers, and CMSO Support teams throughout the customer lifecycle.
- • Exercise independent judgment in selecting methods and techniques to resolve complex technical and operational issues.
- • Maintain adherence to best practices within customer environments to ensure optimal system performance and compliance.
- • Deliver consistent, high-quality service levels by exceeding customer expectations and proactively managing escalations.
- • Coordinate and implement technical changes including cloud releases, customer-driven reconfigurations, field change orders, and system upgrades.
- • Maintain awareness of all complex service matters, including technical implementations and ongoing customer activities.
- • Report on technical performance metrics and provide regular reviews of open service requests within customer environments.
- • Communicate technical problems and solutions clearly to both internal teams and external client stakeholders.
- • Serve as a trusted technical advisor to customers by building value-added relationships within the public safety domain.
- • Support account teams and coordinate technical resources to ensure seamless service delivery and customer satisfaction.
- • Drive operational acceptance and satisfaction of Motorola Solutions’ broader product ecosystem across global public safety agencies.
- • Ensure compliance with contractual obligations and service level agreements for all assigned customer accounts.
- • Travel 50-75% to customer sites to provide onsite technical expertise and support.
🎯 Requirements
- • High School diploma, Associates or Bachelor’s degree in Computer Science, Engineering, Business Management, Customer Success, CSMO, Sales, or Presales experience required
- • Must be able to obtain a background clearance as required by government customers
- • Legal authorization to work in the U.S. indefinitely is required; employer sponsorship is not available
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, Vision benefits
- • 401K with Company Match
- • 10 Paid Holidays
- • Generous Paid Time Off Packages
- • Employee Stock Purchase Plan
- • Paid Parental & Family Leave
Skills & Technologies
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About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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