Solution Architect

📋 Description

• • As a Solution Architect at Stitch Consulting Services Inc., you will be at the forefront of designing and implementing cutting-edge marketing technology solutions for a diverse range of clients. Your primary focus will be on leveraging the Braze customer engagement platform, along with its integration partners, to empower marketers and simplify their complex workflows. You will act as a key technical advisor, translating client business objectives into robust, scalable, and effective technical strategies.
• • Your role involves a deep dive into client requirements, meticulously analyzing their existing martech stacks and identifying opportunities for seamless integration. You will collaborate closely with a multidisciplinary team of Stitchers, including Business Strategists, Marketing Strategists, and Technical Producers, to ensure a holistic approach to solution design and implementation. This collaborative environment fosters innovation and ensures that every solution is tailored to meet the unique needs of each client.
• • A significant part of your responsibility will be the development of detailed functional design specifications. These documents will serve as the blueprint for how Braze's powerful features will be utilized to achieve specific business goals. You will meticulously outline workflows, map out intricate user journeys, and define business rules that ensure an efficient, scalable, and impactful solution. Your ability to visualize and articulate these complex processes will be critical to client success.
• • You will be instrumental in designing and implementing end-to-end solutions that effectively bridge the gap between high-level business objectives and concrete technical execution. This requires a strong understanding of architectural principles, ensuring that the designed solutions are not only robust and scalable but also seamlessly integrated within the client's broader technology ecosystem. You will be the architect of personalized customer experiences, ensuring that the technology serves the strategic vision.
• • A core component of your role involves building and managing complex data structures. This includes defining and implementing systems for tracking user attributes and events, which are fundamental to enabling truly personalized customer experiences. You will determine how customer interactions, behaviors, and preferences are captured and leveraged to enhance engagement strategies, making data-driven insights actionable.
• • You will become an expert in utilizing Braze’s sophisticated segmentation tools. Your task will be to design both dynamic and static audience segments, meticulously crafted based on user behaviors, preferences, and lifecycle stages. The effective application of these segments will be key to delivering highly targeted messaging and personalized campaign experiences, maximizing the impact of marketing efforts.
• • Furthermore, you will design and implement advanced campaign flows using Braze’s Canvas tool. This involves creating multi-step, multi-channel customer journeys that are designed to drive deep engagement. You will develop sophisticated logic to automate actions, such as triggering specific messages or executing conditional logic based on real-time customer interactions and behaviors, creating truly responsive and intelligent campaigns.
• • You are encouraged to proactively bring new ideas, recommendations, and solution write-ups to the Solution Architect team, whether directly, within project contexts, or during dedicated office hours. This culture of continuous improvement and knowledge sharing is vital to our collective success.
• • Effective time management is crucial, as you will be responsible for achieving quarterly billable hour targets. This requires a disciplined approach to prioritizing tasks and managing your workload efficiently.
• • Continuous learning is a cornerstone of this role. You will be expected to stay abreast of the latest advancements in Braze and its technology integration partners, as well as broader trends in the marketing technology landscape. Achieving and maintaining a minimum of 3 Braze certifications, including the Braze Digital Strategist certification, is a key performance indicator.
• • Occasional travel, up to 20%, may be required to client sites. During these visits, you will actively participate in strategic discussions, demonstrating a high level of engagement and expertise.
• • You will perform additional duties as assigned, demonstrating flexibility and a willingness to contribute wherever needed to support the team and client objectives.
• • Success in this role is defined by your confidence in developing and clearly communicating customer solutions that meet client needs, including providing coding/scripting examples and proof-of-concept demonstrations. You will be recognized not only for your technical prowess but also for your consulting acumen, confidently engaging with clients, offering best practices, and proposing creative solutions with curiosity and a deep understanding of their challenges.
• • Your preparedness and engagement in all client and internal meetings, whether via Slack, email, Zoom, or in-person, will be paramount. Responsiveness and a sense of urgency in your communications will build trust and impress clients.
• • Consistently meeting deadlines is non-negotiable, as our professional services business relies on client satisfaction. Timely completion of your tasks ensures that collaborators have the necessary inputs for their work, contributing to overall client success.
• • Effective management of your weekly schedule is essential for meeting broader quarterly billable targets. Juggling coding, client meetings, office hours, certifications, and time-tracking requires intentional organization to navigate context-switching effectively.
• • You will be a trusted advisor, capable of articulating marketing technology best practices and translating them into practical, actionable implementation recommendations. Your strategic and technical thinking will enable you to envision holistic solutions that align perfectly with customer objectives, allowing you to navigate complex situations with unwavering confidence.
• • Your proven ability to successfully manage multiple concurrent customer engagements, skillfully balancing priorities and resources, will be a hallmark of your performance. You will possess the confidence to lead customer-facing discussions and presentations, inspiring trust, conveying expertise, and effectively managing expectations throughout the engagement lifecycle.