Solution Engineer

Epicor Software Corporation

Job Overview

Location

Vietnam, Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a technical and functional expert during the sales process, engaging directly with prospects and customers to demonstrate Epicor’s ERP solutions.
• Act as a liaison between the sales team and Product Managers to communicate customer needs, provide input on new product development, and receive updates on product releases.
• Deliver customized product demonstrations and presentations to prospects, clearly explaining the ‘why’ behind features—not just the ‘what’—to align solutions with business requirements.
• Provide deep business expertise in manufacturing processes, including workflow analysis, and apply knowledge of accounting and distribution systems to tailor solutions.
• Collaborate with the Sales team to design and propose effective, customer-specific solutions that address complex operational challenges.
• Respond to Requests for Information (RFIs) and Requests for Proposal (RFPs) related to Epicor and associated products, ensuring accurate, compelling, and technically sound submissions.
• Conduct webinars for customers and prospects to educate audiences on Epicor’s capabilities and industry-specific use cases.
• Partner with Channel Enablement teams to train and support Solution Engineers at partner organizations to effectively sell Epicor solutions.
• Share knowledge and best practices within the global Solution Engineer community to enhance collective expertise and consistency in customer engagement.
• Travel between 20% and 50% within the region to support customer meetings, demonstrations, and partner enablement activities.
• Maintain up-to-date knowledge of ERP industry trends, competitive products, and evolving customer needs in manufacturing, distribution, and financial operations.
• Work in a collaborative, global environment that values partnership, innovation, and continuous learning to drive business outcomes for Epicor’s clients.

🎯 Requirements

• Minimum of 5 years of presales experience in the ERP industry or equivalent operational ERP experience, including background in channel/partner/distributor environments
• Proven success in supporting both direct and channel sales models
• Essential experience in the manufacturing industry; knowledge of distribution and financial processes is a plus
• Fluency in both Vietnamese and English; ability to communicate in additional languages is an advantage
• Strong presentation and demonstration skills with ability to explain business value and technical rationale
• Bachelor’s degree; preference for degree in Industrial Engineering

🏖️ Benefits

• Comprehensive health and wellness benefits
• Internal mobility opportunities with 25% of positions filled internally
• Free LinkedIn Learning licenses and access to a mentoring program for career development
• Education support programs tailored to geographic location
• Inclusive, global workplace culture that values diversity and collaboration
• Global mobility support for international relocations and permanent residency processes

Skills & Technologies

REST

Remote

Degree Required

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Epicor Software Corporation

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About Epicor Software Corporation

Epicor Software Corporation develops and supports enterprise resource planning, retail, supply-chain, manufacturing, and distribution software for mid-market companies worldwide. Its cloud and on-premise solutions serve automotive, building supply, manufacturing, distribution, retail, and service industries, focusing on simplifying complex processes and providing real-time operational insights. Founded in 1972 and headquartered in Austin, Texas, the company delivers scalable platforms that integrate financials, inventory, production, sales, and customer management into unified workflows, enabling organizations to improve efficiency, reduce costs, and accelerate growth in competitive global markets.

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