Solution Success Manager

Flexera Software LLC

Job Overview

Location

Home-United States

Job Type

Full-time

Full Job Description

📋 Description

• The Solution Success Manager (SSM) is a strategic, customer-facing role responsible for driving value realization, retention, and expansion for top-tier enterprise customers using Flexera’s Hybrid ITAM and FinOps solutions. This role is critical to ensuring customers achieve measurable business outcomes from their technology investments, directly contributing to revenue retention and growth.
• Day-to-day responsibilities include managing a complex book of large, strategic customers; identifying and mitigating churn risks; uncovering upsell and cross-sell opportunities; owning renewal and expansion outcomes; driving product adoption; managing technical and business escalations; building relationships with key stakeholders; leading cross-functional improvement initiatives; and mentoring new Customer Success team members.
• Flexera is a global leader in technology value optimization, serving over 50,000 customers worldwide with award-winning SaaS solutions that enable IT, finance, procurement, and cloud teams to optimize costs, ensure compliance, and reduce risk. The company is consistently recognized by Gartner, Forrester, and IDC as a category leader and is committed to innovation, diversity, equity, and inclusion.
• In this role, you will develop deep expertise in enterprise technology value realization, strengthen executive communication and negotiation skills, gain experience leading cross-functional projects, and grow your ability to coach and develop others—positioning you for advancement into senior leadership within Customer Success or related fields.

🎯 Requirements

• 5 years of experience in leadership roles within IT for a Fortune 1000 company OR experience in a strategic customer-facing role at an enterprise IT software company
• Proven ability to build and grow strong customer relationships with a customer-centric, outcome-driven mindset
• Experience working with cross-functional teams and facilitating communication between technical and commercial stakeholders
• People management experience and comfort using CRM and CS tools such as Salesforce and Gainsight
• Strong executive communication skills including persuasion, conflict resolution, negotiation, and the ability to translate technical concepts to C-level audiences
• Successful project management experience with budget ownership and understanding of software and SaaS licensing models

🏖️ Benefits

• Opportunity to work with over 50,000 global customers and impact technology value optimization at scale
• Exposure to cutting-edge Hybrid ITAM and FinOps solutions recognized by Gartner, Forrester, and IDC
• Clear path for professional growth through mentoring, cross-functional leadership, and enablement initiatives
• Inclusive, equitable workplace supported by an active DEI council and commitment to accessibility
• Remote-friendly work environment with flexibility for distributed collaboration
• Chance to shape customer success strategies and contribute to company-wide continuous improvement efforts

Skills & Technologies

Remote

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Flexera Software LLC

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About Flexera Software LLC

Flexera Software LLC specializes in technology asset management solutions, helping enterprises gain visibility and control over their software and cloud investments. Its platform provides software license optimization, IT asset discovery, vulnerability management, and cloud cost optimization. Serving large organizations and government agencies, Flexera enables informed decisions on software spend, compliance, and security risks through data-driven insights and automation.

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