Solutions Consultant II

📋 Description

• • Join New Relic, a global leader in observability, and contribute to shaping the future of technology in an AI-first world. We are seeking a passionate Solutions Consultant II to join our dynamic team in Tokyo, Japan, and empower companies with unparalleled insights into their complex digital systems.
• • As a Solutions Consultant, you will be instrumental in delivering the value of New Relic's intelligent platform to our customers. This role is ideal for individuals with a strong technical aptitude and a passion for technical sales, including pre-sales engineers, technical consultants, or even developers who enjoy customer-facing interactions and problem-solving.
• • New Relic has a proven track record of successfully transitioning technically skilled engineers into exceptional Solutions Consultants. We provide comprehensive onboarding and training to ensure your success, even if your direct sales experience is limited.
• • You will collaborate closely with New Relic's sales teams, Technical Account Managers, Technical Support Engineers, and Marketing teams to ensure customers effectively leverage our best-in-class observability solutions to meet their business objectives.
• • Your primary responsibility will be to provide technical expertise and strategic guidance, helping customers understand and implement New Relic's capabilities to optimize their applications and infrastructure.
• • This role offers a unique opportunity to gain deep insights into various industries and market trends by providing technical support across diverse customer environments and system architectures.
• • You will develop a comprehensive understanding of our SaaS solutions, the entire sales cycle, and how to effectively support sales efforts by aligning New Relic's offerings with customer needs.
• • A key aspect of your role will involve working with other Solutions Consultants and Product teams to deeply understand customer IT infrastructures and software architectures.
• • You will craft tailored solutions that address specific customer business challenges and demonstrate how New Relic's real-time observability capabilities provide effective answers.
• • You will be responsible for delivering compelling customer presentations that clearly articulate the value proposition of New Relic solutions in relation to customer requirements.
• • Constructing and presenting persuasive proof-of-concept (POC) demonstrations that showcase the practical application and benefits of New Relic's features is a critical part of this role.
• • You will actively contribute to expanding New Relic's market presence by participating in industry events, creating technical documentation, and delivering training sessions to customers and internal teams.
• • Foster strong relationships with sales, Solution Consultants, and Technical Account Managers, actively participating in joint efforts to identify and pursue new business opportunities.
• • Uphold New Relic's core values of being responsible, bold, authentic, passionate, and consistent in all your interactions and work.
• • Analyze customer environments, identify pain points, and map New Relic's capabilities to address these challenges, ensuring a seamless integration and maximum impact.
• • Stay abreast of the latest industry trends, competitive landscape, and emerging technologies in observability, cloud computing, and AI to provide cutting-edge solutions.
• • Translate complex technical concepts into clear, concise business benefits for non-technical stakeholders.
• • Act as a trusted advisor to customers, building long-term relationships based on technical expertise and a commitment to their success.
• • Contribute to the continuous improvement of New Relic's pre-sales processes, tools, and methodologies.
• • Engage with engineering and product teams to provide feedback from the field, influencing the future development of New Relic's platform.
• • Support the sales team in technical qualification of opportunities, ensuring alignment between customer needs and New Relic's solution capabilities.
• • Develop and deliver technical workshops and training sessions to empower customers and partners with the knowledge to effectively utilize New Relic.
• • Prepare and present technical deep dives on specific New Relic features and functionalities relevant to customer use cases.
• • Understand and articulate the security and compliance aspects of New Relic's platform within customer environments.
• • Contribute to the creation of compelling sales collateral, including technical whitepapers, case studies, and best practice guides.
• • Proactively identify opportunities for upselling and cross-selling New Relic's broader suite of products and services based on customer needs and strategic goals.
• • Collaborate with the marketing team on technical content for webinars, blog posts, and social media to enhance New Relic's thought leadership.
• • Ensure a high level of customer satisfaction by providing exceptional technical support and guidance throughout the sales and post-sales engagement.
• • This role is crucial in driving revenue growth by effectively demonstrating the technical and business value of New Relic's observability solutions.
• • You will be a key player in helping organizations navigate the complexities of modern software development and operations, enabling them to achieve greater performance, reliability, and efficiency.
• • Embrace a culture of continuous learning and professional development, staying at the forefront of observability and cloud-native technologies.
• • Contribute to a positive and collaborative team environment, sharing knowledge and best practices with colleagues.
• • Successfully manage multiple customer engagements simultaneously, prioritizing effectively to meet deadlines and exceed expectations.
• • Understand the competitive landscape and effectively position New Relic against alternatives, highlighting unique differentiators and value propositions.
• • Develop a strong understanding of customer business drivers and align New Relic's technical solutions to achieve those business outcomes.
• • Participate in internal product roadmap discussions, providing valuable customer insights to shape the future direction of New Relic's offerings.
• • This role is fundamental to New Relic's go-to-market strategy, ensuring technical success and customer adoption of our innovative platform.