Solutions Egineer

iHeartMedia, Inc.

Job Overview

Location

Virtual, NY

Job Type

Full-time

Full Job Description

📋 Description

• Support pre-sale engagements by preparing technical materials, proposing deal parameters to meet client objectives, and building audience strategies aligned to agency buying workflows and KPIs.
• Own and maintain reusable pitch assets including technical one-pagers, demo environments, objection-handling documents, and ROI calculators to enable sales teams to move deals forward efficiently.
• Execute the standardized deal configuration process for AudioGraph, including audience strategy, market selection, measurement approach, and pricing structure—customizing templates for each opportunity.
• Participate in pitch meetings and RFP responses alongside senior team members, owning specific technical sections of the narrative.
• Conduct recurring technical enablement sessions for sales teams through workshops, deal clinics, and ad-hoc coaching on positioning AudioGraph capabilities.
• Ensure seamless handoffs between sales, operations, and client services to maintain consistent client experience from initial contact through campaign wrap-up.
• Maintain and improve internal documentation such as playbooks, configuration guides, and troubleshooting resources to ensure the team operates from a shared, current knowledge base.
• Contribute to the product roadmap by documenting field-level technical feedback and packaging it into clear, prioritized requirements for engineering teams.
• Participate in sprint reviews, beta testing, and partner integration testing for new platform capabilities.
• Own specific workstreams such as demo environment management, measurement vendor onboarding, or DSP integration support end-to-end.
• Ensure clients describe the AudioGraph buying experience as smooth and professional—from first call through wrap report.
• Enable sellers to move opportunities forward without bottlenecks by providing accurate, timely, and reusable technical resources.
• Operate independently on defined workstreams while escalating effectively when complexity exceeds scope.
• Communicate moderately complex technical information clearly to both technical and non-technical audiences, including agency teams and internal engineers.
• Apply analytical thinking to recognize and solve frequently occurring problems in programmatic audio advertising workflows.
• Demonstrate resourcefulness and independent judgment in managing multiple critical projects simultaneously.
• Maintain close attention to detail and follow through until technical issues are fully resolved.

🎯 Requirements

• 3–5 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising.
• Familiarity with the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns.
• Working knowledge of major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner support perspective.
• Hands-on experience with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and basic troubleshooting.
• Familiarity with audience data concepts: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe.
• Exposure to measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the space.

🏖️ Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

Skills & Technologies

Onsite

$88k-110k

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iHeartMedia, Inc.

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About iHeartMedia, Inc.

iHeartMedia, Inc. is the largest audio company in the United States, operating over 860 radio stations, digital streaming services, live events, and podcast networks. It provides programming, syndicated content, advertising solutions, and audience analytics for broadcast, mobile, and online platforms, reaching more than 250 million listeners monthly.

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