Solutions Engineer

OpenAI, Inc.

Job Overview

Location

Seoul, South Korea

Job Type

Full-time

Full Job Description

📋 Description

• Partner with enterprise customers and senior business stakeholders to understand pre-sales needs and guide their AI strategy using ChatGPT and the OpenAI API.
• Deliver exceptional pre-sales customer experiences by clearly articulating the value proposition, clarifying technical requirements, and answering product-related questions.
• Demonstrate how ChatGPT and the OpenAI API solve real business problems through tailored demos, use case scoping, and proof of concept development.
• Serve as the first point of contact for security and compliance inquiries, directing customers to standardized collateral and the Trust Portal, and escalating complex requirements to internal teams.
• Create, maintain, and update documentation, guides, and FAQs based on recurring customer questions and requirements identified during the pre-sales process.
• Build and nurture strong relationships with customers throughout the evaluation and purchasing cycle to drive adoption and satisfaction.
• Act as the voice of the customer by gathering, synthesizing, and relaying feedback to internal product and engineering teams to inform product planning.
• Collaborate closely with Sales and GRC (Governance, Risk, Compliance) teams to ensure a seamless and consistent pre-sales experience across all customer interactions.
• Identify high-value use cases for enterprise clients across diverse industries, from startups to global corporations, and recommend optimal architectural patterns to accelerate implementation.
• Operate across multiple concurrent customer engagements with high autonomy, managing complex context switches while ruthlessly prioritizing tasks and deliverables.
• Maintain a deep commitment to the safe, ethical, and responsible development and deployment of AI technologies in all customer interactions.
• Support relocation for new hires and work in a hybrid model requiring three days per week in the Seoul office.

🎯 Requirements

• 7+ years of experience in a Solutions Engineer or similar role, working with large, global, complex enterprise organizations and technical B2B SaaS products.
• Proven track record of delivering and scaling an exceptional pre-sales customer experience.
• Experience providing security and compliance support for enterprise SaaS products, with a strong understanding of IT security principles and customer requirements.
• Exceptional presentation and communication skills, particularly when engaging with C-suite executives and technical decision-makers.
• Demonstrated ability to manage multiple high-priority projects simultaneously, with strong problem-solving skills and a high tolerance for context switching.
• Personal commitment to the safe and ethical evolution of artificial intelligence.

🏖️ Benefits

• Hybrid work model with 3 days per week in the Seoul office.
• Relocation assistance provided for new employees.
• Opportunity to work at the forefront of AI innovation with a mission-driven global team.
• Collaborative environment focused on customer success and ethical AI deployment.

Skills & Technologies

Hybrid

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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