Solutions Engineer

Whippy Inc.

Job Overview

Location

Remote- United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Solutions Engineer at Whippy, you will be responsible for making complex Whippy deployments provable in pre-sales and repeatable in post-sales.
• You will design solutions on complex deals, which include products, how they connect to the prospect's ATS, what writes back, and what the rollout across branches looks like.
• You will own the technical deep dive call, the meeting where the prospect brings their IT admin, and you answer definitively.
• You will carry encyclopedic knowledge of our major integrations and build prospect-specific sandboxes and working AI agents for proof.
• You will own RFPs and security reviews end-to-end so the AEs stay selling.
• You will travel with the sales team as the technical face of Whippy at industry shows and enterprise on sites.
• You will design deployment architecture for enterprise accounts and hand healthy, fully documented implementations to Customer Success.
• You will take the technical escalations that go beyond standard support and build the pattern library: every solved deployment becomes a documented, reusable playbook.
• You will own the feedback loop to engineering: what we lose deals on, what every prospect asks for, where competitors exploit gaps.

🎯 Requirements

• You have been an SE, Solutions Consultant, or senior Implementation Engineer in staffing technology, ATS ecosystems, or CCaaS and business telephony.
• You do not write production code, but you read API docs fluently, test endpoints without an engineer, and can debug an integration live on a call.
• You have built or configured AI agents or IVR flows, you can run a technical demo solo under hostile questioning, and you write documentation people actually use.
• You explain architecture in plain English to a business owner and hold your own with their IT team in the same meeting.

🏖️ Benefits

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge AI native platform for business communication
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

Skills & Technologies

REST

Remote

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Whippy Inc.

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About Whippy Inc.

Whippy provides an all-in-one customer communication platform combining voice, SMS, WhatsApp, and email automation. Its system unifies sales, marketing, and support conversations into shared inboxes, offers programmable AI agents, and enables workflow automation across channels. The company serves mid-market and enterprise teams seeking to replace multiple point tools with a single API-driven solution.

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