Solutions Engineer

Kaseya Holdings Inc.

Job Overview

Location

Medellin, Colombia

Job Type

Full-time

Full Job Description

📋 Description

• Design, prepare, and deliver high-impact technical demonstrations of the Kaseya IT Complete technology stack to prospective customers in LATAM and North American markets.
• Partner closely with Account Executives to identify customer pain points and engineer tailored technical solutions that align with business objectives.
• Support the full pre-sales lifecycle, including initial discovery, product demonstrations, proof-of-concept (POC) coordination, and technical validation.
• Confidently address technical objections and answer architecture-related questions from both IT administrators and executive stakeholders (CTO/CEO).
• Work directly with customers during POC phases to evaluate solution effectiveness and ensure successful technical validation.
• Create and maintain technical documentation for RFI/RFP responses, proposals, and solution briefs.
• Maintain expert-level knowledge across the entire Kaseya portfolio, including automation, cybersecurity, backup, and endpoint management tools.
• Serve as the "voice of the customer" by providing actionable field feedback to product and engineering teams to influence future product development.
• Engage with customers primarily through virtual platforms such as Zoom and Microsoft Teams, with occasional travel required for industry events and key customer meetings within LATAM and NAM regions.
• Demonstrate fluency in English, Spanish, and Portuguese to effectively communicate with diverse customer bases across North America and Latin America.
• Leverage domain expertise in Managed Service Provider (MSP) ecosystems, including familiarity with PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) platforms.
• Operate in a fully in-office capacity at the Medellín, Colombia location, collaborating daily with regional sales and technical teams.
• Maintain strong proficiency in Windows environments, with functional understanding of macOS and Linux operating systems.
• Exhibit a curious, proactive mindset with a passion for learning emerging technologies and solving complex, real-world IT challenges.
• Translate technical capabilities into clear business value for non-technical stakeholders while maintaining depth for technical decision-makers.

🎯 Requirements

• Fluency in English, Spanish, and Portuguese
• Proven experience in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role
• Must be able to work fully in-office at the Medellín location

🏖️ Benefits

• Opportunity to support global markets across LATAM and North America
• Exposure to a high-growth, AI-powered IT management and cybersecurity platform with over 15 million endpoints managed
• Direct influence on product strategy through customer feedback to product and engineering teams
• Participation in industry events and key customer meetings with potential travel within LATAM and NAM regions

Skills & Technologies

Linux

Remote

Degree Required

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Kaseya Holdings Inc.

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About Kaseya Holdings Inc.

Kaseya Holdings Inc. provides cloud-based IT management and security software for managed service providers and internal IT teams. Its platform integrates remote monitoring, endpoint management, backup, network administration, compliance, and cybersecurity tools into a unified system. The company serves small to midsize businesses and enterprises through subscription and perpetual licenses, supporting Windows, macOS, and Linux environments worldwide.

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