Solutions Engineer (East Region)

📋 Description

• • Join Braintrust Data, Inc. as a Solutions Engineer for the East Region, based in our vibrant New York City office. This is a pivotal role where you will be the technical cornerstone of our sales process, partnering directly with the sales team to guide prospective and existing clients through every stage of their journey with our cutting-edge AI observability platform.
• • Braintrust is at the forefront of AI innovation, providing a platform that seamlessly integrates evaluation and observability into a single workflow. We empower builders with the critical visibility needed to understand AI behavior in production environments and equip them with the tools to drive continuous improvement. Leading technology companies such as Notion, Stripe, Zapier, Vercel, and Ramp rely on Braintrust to meticulously compare models, rigorously test prompts, and proactively catch regressions, thereby transforming raw production data into superior AI with each iteration.
• • In this Solutions Engineer role, you will be instrumental in articulating Braintrust's comprehensive value proposition, our ambitious vision, and our strategic direction to a diverse clientele. You will cultivate deep technical relationships with stakeholders across a spectrum of organizations, from agile startups to established enterprise-level corporations. Our primary users are highly skilled software engineers and product managers at world-class technology firms who are actively engaged in leveraging the power of Generative AI.
• • You will take ownership of the technical engagement with customers, demonstrating an exceptional ability to close complex sales opportunities. This will be achieved through a combination of advanced competitive knowledge, profound technical acumen, and the establishment of unwavering credibility. Your expertise will be crucial in translating intricate technical concepts into clear, compelling narratives that resonate with our audience.
• • A significant part of your role will involve delivering impactful product and technical presentations. These presentations will be tailored to the specific needs and technical sophistication of potential and existing customers, showcasing how Braintrust can solve their unique challenges and drive their AI initiatives forward.
• • You will serve as a vital conduit for information, effectively communicating with both customers and internal teams. This communication will involve gathering crucial feedback on our products, sharing insights into the competitive landscape, and ensuring that the voice of the customer directly influences our product development and market strategy.
• • Furthermore, you will collaborate with the broader team to enhance our existing documentation, contribute insightful content to our blog, produce informative videos, develop comprehensive knowledge base articles, and create other public or private enablement materials. This contribution will be key in building out our technical content library and supporting the broader adoption and understanding of Braintrust.
• • Your ability to connect a customer's specific, often complex, business problems to the elegant solutions offered by Braintrust will be paramount. You will act as a trusted advisor, mapping Braintrust's capabilities to tangible business outcomes and demonstrating clear ROI.
• • You will be expected to engage with technical stakeholders, understand their existing infrastructure, and articulate how Braintrust integrates seamlessly to provide unparalleled AI observability and control.
• • This role demands a proactive approach to identifying and addressing potential technical roadblocks or concerns during the sales cycle, ensuring a smooth and positive customer experience.
• • You will contribute to the continuous refinement of our sales engineering processes and best practices, sharing your learnings and helping to scale the team's effectiveness.
• • By understanding the nuances of AI development and deployment, you will help customers navigate the complexities of model selection, prompt engineering, and performance monitoring, positioning Braintrust as an indispensable partner.
• • Your work will directly impact the growth and success of Braintrust by enabling the sales team to effectively demonstrate the technical superiority and business value of our AI observability platform.