Solutions Engineer — Enterprise Partners

Xsolla (USA), Inc.

Job Overview

Location

Canada

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical point of contact for enterprise partners, providing expert-level support on API integrations, payment workflows, and platform functionality.
• Diagnose and resolve complex technical issues in real-time during live partner calls, including errors such as empty-cart responses in payment token requests and authentication failures.
• Reproduce, document, and route defects to internal engineering teams while ensuring timely resolution without disrupting their roadmap priorities.
• Collaborate directly with Customer Success, Tech Leads, Directors of Engineering, Product Owners, and QA teams to align on partner-specific technical needs and escalation paths.
• Act as the connective tissue between enterprise partners and Xsolla’s engineering organization, ensuring seamless communication and technical alignment post-sale.
• Proactively monitor and validate the technical readiness of major partner launches to prevent downtime, errors, or performance issues at scale.
• Provide detailed technical guidance on Xsolla products including Pay Station, Shop Builder, Site Builder, Login, and Publisher Account to ensure correct implementation.
• Translate partner feedback and integration challenges into actionable insights for product and engineering teams to improve platform reliability and usability.
• Maintain comprehensive documentation of common integration issues, resolutions, and best practices to empower both partners and internal teams.
• Conduct technical onboarding sessions and workshops for enterprise partners to accelerate successful integration and reduce time-to-launch.
• Balance multiple high-priority partner requests simultaneously while maintaining high standards of responsiveness and accuracy.
• Represent Xsolla’s technical capabilities to enterprise clients with clarity, professionalism, and deep product knowledge.
• Anticipate potential technical roadblocks during partner integrations and provide preemptive solutions to avoid delays or failures.
• Ensure all partner-facing technical interactions reflect Xsolla’s commitment to flawless game commerce experiences across global markets.

🎯 Requirements

• Proven experience as a Solutions Engineer, Technical Support Engineer, or similar client-facing engineering role
• Deep understanding of RESTful APIs, payment systems, and e-commerce integrations
• Ability to troubleshoot complex technical issues under pressure and communicate solutions clearly to technical and non-technical stakeholders
• Experience working with global enterprise clients in the gaming or digital commerce industry
• Proficiency in reading and debugging code (e.g., JavaScript, Python, PHP) to diagnose integration issues
• Strong collaboration skills with cross-functional teams including Product, Engineering, and Customer Success

🏖️ Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Generous paid time off and flexible work arrangements
• Professional development stipend for courses, certifications, and conferences

Skills & Technologies

Onsite

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Xsolla (USA), Inc.

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About Xsolla (USA), Inc.

Xsolla is a global video game commerce company headquartered in Sherman Oaks, California. It provides payment, billing, distribution, and marketing tools that help game developers and publishers fund, sell, and monetize their products worldwide. Founded in 2005, Xsolla offers a cloud-based platform supporting more than 700 payment methods, localized checkout, anti-fraud, in-game store, web shop, and influencer solutions. The company serves hundreds of clients ranging from indie studios to major publishers, enabling them to reach players in over 200 countries and territories while handling compliance, taxes, and customer support.

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