Solutions Engineer, Large Enterprise

OpenAI, Inc.

Job Overview

Location

Madrid, Spain

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a technical pre-sales advisor to large enterprise and digital native customers, helping them identify, scope, and implement high-value use cases for ChatGPT and the OpenAI API across industries such as customer service and automated content generation.
• Deliver compelling technical demonstrations and presentations to C-level business stakeholders and technical teams, clearly articulating the business value and technical feasibility of OpenAI’s models and APIs.
• Partner with Sales, Customer Success, Security, and Product teams to align customer needs with product capabilities, ensuring seamless handoffs and accurate representation of customer feedback to internal stakeholders.
• Provide expert guidance on architectural patterns, API integration, and deployment strategies to help customers kickstart development and maximize the impact of AI solutions.
• Act as the first point of contact for security and compliance inquiries, directing customers to standardized collateral and trust portal resources, and escalating complex requirements to specialized teams.
• Create, maintain, and update technical documentation, guides, FAQs, and reference materials based on recurring customer questions and pre-sales discovery insights.
• Translate complex technical concepts into accessible language for diverse audiences, including non-technical executives, engineers, and procurement teams.
• Own end-to-end customer experiences during the pre-sales cycle, proactively identifying knowledge gaps and acquiring necessary expertise to resolve customer challenges.
• Represent the voice of the customer internally by identifying recurring themes, pain points, and feature requests, and incorporating them into product planning and roadmap discussions.
• Build and present prototypes of Generative AI solutions to illustrate practical applications and accelerate customer decision-making.
• Maintain a deep understanding of IT security principles, B2B SaaS compliance requirements, and cloud/network architecture to address enterprise-grade technical concerns.
• Foster long-term customer advocacy by delivering exceptional technical support, building trust, and ensuring customers feel empowered to succeed with OpenAI’s technology.

🎯 Requirements

• 5+ years of experience in a technical pre-sales role with complex global organizations
• Full professional fluency in English and Spanish
• Demonstrated understanding of IT security principles and compliance requirements for B2B SaaS products
• Experience programming in Python or JavaScript and working with REST APIs
• Proven track record of delivering prototypes for Generative AI or traditional ML solutions
• Strong presentation and communication skills, with ability to engage senior business and technical leaders

🏖️ Benefits

• Opportunity to work at the forefront of AI innovation with industry-leading models
• Collaborative environment with cross-functional teams including Sales, Product, and Security
• Direct influence on product development through customer feedback advocacy
• Exposure to cutting-edge AI applications across global enterprise customers

Skills & Technologies

Python

JavaScript

REST

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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