Solutions Engineer, LATAM (Remote)

Telnyx Inc.

Job Overview

Location

São Paulo, Brazil; Mexico City, Mexico

Job Type

Full-time

Full Job Description

📋 Description

• As a Solutions Engineer for LATAM, you will partner closely with Account Executives, Sales Development Representatives, Product, and Engineering to help customers understand, evaluate, and implement Telnyx solutions across Latin America.
• You will act as the technical expert throughout the sales cycle: leading technical discovery, delivering product demos, designing solution architectures, answering customer questions, supporting proof-of-concept work, and helping remove technical blockers that could slow or prevent a deal from closing.
• This role is ideal for someone who understands telecom, cloud infrastructure, networking, SIP/VoIP, contact center technology, APIs, or AI-powered communications, and who enjoys translating technical capabilities into clear business value for customers across LATAM.
• You should be comfortable engaging with a wide range of audiences, from developers and technical champions to product leaders, CTOs, CIOs, and business executives. Fluency in English plus Spanish and/or Portuguese is important for supporting customers across the region.
• Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close.
• Lead technical discovery to understand customer requirements, current architecture, pain points, and business goals.
• Recommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx products.
• Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support.
• Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI.
• Help customers evaluate Telnyx APIs, network capabilities, and communications infrastructure.
• Identify technical objections and work with Sales, Product, and Engineering to resolve blockers.
• Support customer and partner integrations in real-world environments.
• Build lightweight prototypes or demos that show how Telnyx products can solve customer problems.
• Maintain deep knowledge of Telnyx's existing and future products.
• Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams.
• Support customer meetings, partner conversations, trade shows, and regional events as needed.

🎯 Requirements

• 3+ years of professional experience, including at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture.
• Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies.
• Experience explaining complex technical concepts to both technical and non-technical audiences.
• Ability to translate business requirements into technical solutions and implementation plans.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge technology company.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Opportunity to work with a diverse and global team.
• Recognition and rewards for outstanding performance.

Skills & Technologies

Onsite

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Telnyx Inc.

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About Telnyx Inc.

Telnyx Inc. is a Chicago-based communications platform that provides global carrier-grade voice, messaging, SIP trunking, wireless data, and programmable telecom APIs. Its private, multi-cloud network spans 25 regions, offering real-time call routing, number management, and elastic trunking to enterprises and software vendors. The company delivers self-service portals, SDKs, and REST APIs for embedding voice, SMS, fax, and IoT connectivity into applications, with pay-as-you-go pricing and 24/7 support.

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