Job Overview
Location
Los Angeles HQ (Remote OK)
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Solutions Engineer (Post-Sales | Implementation) at Paragon Application Systems, Inc., you will be an early team member helping customers realize the full potential of the platform by driving product adoption, strengthening engagement, and ensuring customer-centric outcomes across the business.
- • Day to day, you will directly engage with customers to own their onboarding process, collaborate with Support to diagnose and resolve technical issues, partner with Customer Success to ensure meaningful value from implementations, and work with customers on SDK integration, syncs, actions, and script-based workflows to ensure optimal and scalable deployment.
- • You will join a small, lean team reporting to the Head of Customer Experience, working closely with Support, Customer Success, Product, Engineering, Operations, and Sales teams to synthesize feedback into product improvements, refine documentation, and support strategic planning for customer success and renewals.
- • In this role, you will drive initiatives to improve adoption and usability, create and maintain technical documentation and training resources, and advocate for solutions that enhance both the product and customer experience while developing deep technical and cross-functional expertise in a B2B SaaS environment.
🎯 Requirements
- • 3+ years of experience in a Technical Solutions/Support role in a B2B SaaS environment with extensive customer interaction
- • Strong technical prowess with 2+ years of coding experience and a strong grasp of a single language (e.g., NodeJS, Python, Ruby), including experience with APIs and API documentation
- • Excellent communication skills to collaborate effectively with technical and non-technical teams and simplify complex concepts for stakeholders
- • Solid project management skills with meticulous attention to detail and the ability to handle multiple priorities
- • Proactive problem-solver mindset focused on improving customer satisfaction and product functionality
🏖️ Benefits
- • Competitive health, dental, and vision insurance plans
- • Unlimited paid time off (PTO) to promote work-life balance and personal well-being
Skills & Technologies
About Paragon Application Systems, Inc.
Paragon provides an integration infrastructure platform designed to help developers scale their product's connectors. Their solution supports a wide range of use cases, including high-volume data ingestion for RAG applications, enabling AI agents with tool-calling capabilities, and building bidirectional syncs with real-time webhook support. Enterprise AI and software companies rely on Paragon for mission-critical product integrations, benefiting from their SOC 2 Type 2 and GDPR compliant security, with options for cloud, self-hosted, or air-gapped deployments to meet stringent compliance needs. The platform offers over 130 pre-built connectors and empowers developers to build custom connectors, abstractions, and configure third-party webhooks, significantly reducing engineering effort.
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