Job Overview
Location
Work From Anywhere-India
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • Monitor and triage client requests received through a variety of sources to provide subject matter expertise (SME) for billable and other services across multiple domains and solutions, such as behavioral health, interoperability, dental, hosting, mobile, telehealth, patient portal, population health, implementation and training, and consulting services.
- • Resolve or assign cases to appropriate Professional Services team and/or SMEs to facilitate resolution; monitor cases through completion and communicate progress, as needed.
- • Partner with requestors to ensure submitted requests contain accurate information; perform necessary follow up to request clarification, as needed.
- • Facilitate a variety of internal calls, including client discovery calls and create statements of work (SOWs) to ensure needed solutions are clearly and accurately defined.
- • Update, maintain, disseminate, and implement standard process and procedure documentation across the Sales Support team.
- • Assist the Professional Services/Sales Support teams to implement changes to the Sales Support Process as it evolves with ever-changing business needs.
- • Collaborate with management to review plans and objectives to implement recommended changes and communicate updates in process and/or procedure to Sales Support team.
- • Gather, compile, review and respond to VOC (Voice of the Client) feedback received from internal clients; provide recommendations for updates or changes to increase efficiencies and meet client expectations based on the received data.
- • Assist with a wide variety of special project requests to assist the Sales Support team as directed by management.
- • Perform other duties that support the overall objective of the position.
🎯 Requirements
- • Bachelor's degree in any field.
- • 2–4 years of experience in professional services, preferably with exposure to the US healthcare industry.
- • Knowledge of NextGen products and solutions; client relationships and effective customer service methodologies; Enterprise Resource Planning (ERP) Systems such as Salesforce; Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) with intermediate skill level.
🏖️ Benefits
- • Competitive salary.
- • Comprehensive benefits package.
- • Opportunities for professional growth and development.
- • Collaborative and inclusive work environment.
Skills & Technologies
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About NextGen Healthcare, Inc.
NextGen Healthcare, Inc. provides cloud-based electronic health record, practice management, revenue-cycle and interoperability software to ambulatory medical practices. Founded in 1976, the company serves more than 100,000 providers in the United States. Its integrated platform supports clinical, administrative and analytics workflows for specialties including family medicine, internal medicine, cardiology, orthopedics and behavioral health. Headquartered in Atlanta, Georgia, NextGen also offers patient-engagement, population-health and managed-services solutions, helping independent physicians and health systems improve outcomes, reduce administrative burden and meet regulatory requirements.
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