Specialty Customer Support Executive, Strategic Accounts - East Coast
Job Overview
Location
Remote_United States
Job Type
Full-time
Category
Customer Success
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • The Specialty Customer Support Executive, Strategic Accounts role at Labcorp is critical for driving customer retention and growth in the Genetics, IVF, Donor, and Women’s Health segments by supporting strategic accounts on the East Coast.
- • Day-to-day responsibilities include onboarding and maintaining key accounts, running reports, ordering kits, monitoring turnaround time, managing Salesforce and EMR updates, coordinating portal setups, conducting cold calls to generate leads, upselling products, training clients on new offerings, and collaborating with sales, operations, and marketing teams to meet customer needs and support growth initiatives.
- • Labcorp is a global leader in diagnostic testing and drug development, dedicated to improving health and lives through innovative healthcare solutions, with a strong focus on advancing patient care in specialized segments like genetics and women’s health.
- • In this role, you will develop expertise in account management within the diagnostics industry, strengthen your Salesforce and CRM skills, gain deep knowledge of women’s health and fertility markets, and grow your ability to drive revenue through strategic client engagement and lead generation.
🎯 Requirements
- • High school diploma or equivalent
- • 3 or more years of experience in Customer Success, Account Management, or Sales within the Diagnostics segment
- • Proven ability to manage multiple accounts simultaneously with strong attention to detail
- • Excellent written and verbal communication skills
- • Salesforce experience
- • Bachelor’s degree in life sciences (preferred)
🏖️ Benefits
- • Comprehensive medical, dental, and vision insurance
- • Life insurance, short-term and long-term disability (STD/LTD) coverage
- • 401(k) retirement plan with company match
- • Paid Time Off (PTO) or Flexible Time Off (FTO)
- • Tuition reimbursement and Employee Stock Purchase Plan (ESPP)
- • Eligibility for bonus and/or commission based on performance metrics
Skills & Technologies
About Laboratory Corporation of America Holdings
Laboratory Corporation of America Holdings is a global life-sciences company headquartered in Burlington, North Carolina, providing comprehensive clinical laboratory and end-to-end drug development services. It operates one of the largest networks of clinical laboratories worldwide, delivering diagnostic testing, drug development and data insights to physicians, hospitals, pharmaceutical firms and biotech companies to improve patient care and advance medical innovation.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
