Sr. Business Analyst, Salesforce

PAR Technology Corporation

Job Overview

Location

Remote United States

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Senior Business Analyst for Salesforce, bridging business needs with technical solutions across Sales Cloud and Salesforce CPQ platforms.
• Facilitate workshops and discovery sessions with stakeholders to gather, analyze, and document business requirements for Salesforce implementations.
• Translate business needs into actionable technical specifications, including user stories, acceptance criteria, and detailed workflow documentation.
• Act as an assisting Product Owner by prioritizing and refining the product backlog, leading sprint planning, and ensuring alignment between development teams and business stakeholders.
• Manage mini-projects focused on Salesforce configurations, automations, reporting enhancements, and workflow optimizations to drive operational efficiency.
• Coordinate cross-functional teams including developers, product managers, and project teams to ensure timely and successful delivery of Salesforce initiatives.
• Analyze complex data sets and business processes to identify inefficiencies, recommend process improvements, and validate system performance within Salesforce.
• Troubleshoot system issues and propose scalable solutions to enhance Salesforce functionality and user adoption across sales operations.
• Maintain up-to-date knowledge of Salesforce features and best practices by actively pursuing Trailhead certifications and applying new capabilities to ongoing projects.
• Collaborate daily in agile stand-up meetings to track project milestones, remove blockers, and ensure transparency in delivery timelines.
• Act as the primary liaison between non-technical business units and technical teams, ensuring clear communication of requirements, constraints, and outcomes.
• Ensure all Salesforce solutions align with broader corporate objectives and support growth strategies for restaurant technology clients across 110+ countries.
• Document and maintain comprehensive records of configurations, changes, and business rules to support audits, training, and future enhancements.
• Contribute to continuous improvement by evaluating the effectiveness of deployed Salesforce features and iterating based on user feedback and performance metrics.
• Participate in cross-functional reviews with product and engineering leadership to prioritize initiatives that deliver maximum business value.

🎯 Requirements

• Salesforce Certified Business Analyst required
• 5+ years of business analysis experience with at least 2+ years focused on Salesforce Sales Cloud and Salesforce CPQ
• Bachelor’s degree in Business, Information Systems, or related field (equivalent work experience acceptable)
• Hands-on expertise in Salesforce configurations, workflows, automations, and reporting within Sales Cloud and CPQ
• Proven experience working within agile frameworks (backlog grooming, sprint planning, iterative delivery)
• Ability to manage mini-projects and coordinate cross-functional teams including developers and product managers

🏖️ Benefits

• Remote work flexibility within the United States
• Opportunity to earn and maintain Salesforce Trailhead certifications
• Exposure to global technology solutions serving over 100,000 restaurants across 110+ countries
• Participation in a collaborative, cross-functional team environment with clear career progression pathways

Skills & Technologies

Senior

Remote

Degree Required

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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