Sr Client Service Specialist, Commercial Card

KeyCorp

Job Overview

Location

Remote, United States

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for commercial card clients, addressing complex servicing inquiries from clients, internal teams, and vendor partners.
• Perform accurate and timely account maintenance activities in alignment with established Service-Level Agreements (SLAs).
• Manage and resolve escalated client issues by identifying root causes, documenting findings, and recommending preventive actions to leadership.
• Support and facilitate client training sessions for commercial card platform portals, including customization of website features based on client needs.
• Collaborate on product integration projects involving clients, ensuring smooth implementation and providing training support as required.
• Safeguard sensitive client data by adhering to all security protocols and compliance standards in handling financial information.
• Analyze existing processes and propose actionable improvements to increase operational efficiency and enhance client service delivery.
• Act as a liaison between clients and internal departments, including technology, operations, and compliance teams, to ensure seamless service execution.
• Utilize enterprise resource planning (ERP), financial systems, and expense management software to manage client accounts and resolve transactional discrepancies.
• Maintain strong communication with external vendors and internal stakeholders to coordinate service delivery and resolve system or process-related issues.
• Demonstrate critical thinking and problem-solving skills to navigate complex client scenarios and deliver timely, accurate resolutions.
• Prioritize and manage multiple tasks in a fast-paced, evolving environment while maintaining attention to detail and adherence to deadlines.
• Build and sustain collaborative relationships with internal partners to drive cross-functional alignment and improve client outcomes.
• Identify inefficiencies in workflows and advocate for process enhancements that reduce errors and improve service quality.
• Adapt to changing priorities and technologies, influencing team members to embrace new systems and procedures.
• Maintain proficiency in Microsoft Office applications and other standard business software tools to support daily responsibilities.
• Ensure all client interactions reflect a commitment to best-in-class service standards and regulatory compliance within the financial services industry.

🎯 Requirements

• Minimum five years of experience in financial services, banking, or fintech
• Minimum one year of experience in client or relationship management
• Minimum two years of customer service or customer-facing experience

🏖️ Benefits

• Base salary range of $52,000.00 - $80,000.00 annually
• Eligibility for incentive compensation including production, commission, and/or discretionary incentives
• Access to comprehensive benefits package as outlined on KeyCorp’s careers benefits page
• Flexible work arrangements: remote for candidates outside KeyBank footprint; hybrid option (2 days/week on-site) for those near KeyBank office locations

Skills & Technologies

Senior

Remote

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About KeyCorp

KeyCorp is a bank holding company headquartered in Cleveland, Ohio. Through its primary subsidiary, KeyBank National Association, it provides retail, small business, corporate, and investment banking services across 15 states. The company offers deposit products, consumer and commercial loans, treasury management, mortgage origination, and wealth management. KeyCorp operates more than 1,000 branches and maintains a significant commercial and consumer lending portfolio, focusing on middle-market clients and regional economies. Founded in 1849, KeyCorp trades on the NYSE under the symbol KEY and serves individuals, businesses, and institutional clients through integrated banking and financial services.

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