Sr. Customer Retention Specialist

📋 Description

• • The Sr. Customer Retention Specialist is a high-performing individual contributor responsible for handling complex customer interactions, improving customer retention, and supporting overall customer health at HighLevel Inc.
• • Day to day, the role involves resolving customer escalations, identifying pain points, driving retention-focused outcomes, and acting as a subject matter expert in customer care while partnering with Team Leads and Managers to ensure high-quality experiences.
• • HighLevel is an AI-powered, all-in-one white-label sales and marketing platform serving over 2 million businesses globally, with a remote-first team of over 1,500 members across 15+ countries, processing over 4 billion API hits and 2.5 billion message events daily as of mid-2025.
• • In this role, the person can deepen expertise in customer retention strategies, develop advanced problem-solving skills in high-volume SaaS environments, and contribute directly to customer loyalty and business growth through data-informed, empathetic engagement.