Job Overview
Location
Brazil
Job Type
Full-time
Category
Customer Success
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Sr. Customer Success Advisor at Illumio, you will play a pivotal role in driving customer value by ensuring successful onboarding, adoption, and expansion of Illumio’s breach containment platform, directly contributing to the company’s mission of stopping cyberattacks before they become disasters through personalized, strategic partnership.
- • You will develop deep cross-functional expertise across IT Security, IT Operations, Infrastructure, and Application Portfolio Management, collaborating with Sales, Professional Services, Support, Product Management, Engineering, and the Office of the CTO to build and execute strategic roadmaps that align with customer outcomes and drive long-term success.
- • Your day-to-day responsibilities will include monitoring adoption health, identifying and resolving adoption barriers, forecasting and managing renewals, partnering with Sales on expansion opportunities, and establishing trusted advisor relationships with executive sponsors and technical stakeholders through Quarterly Executive Business Reviews (EBRs).
- • You will build and document strategic roadmaps for each customer, define success metrics with executive sponsors, onboard customers with high quality and speed, coordinate product gap resolutions with the product team, and capture use cases and value stories to enrich Illumio’s Customer Success repository.
- • The Customer Success team at Illumio is central to the company’s vision of enabling Zero Trust and operational resilience for over one million workloads globally, fostering a culture of loyalty and partnership by delivering precise, expert support through a focused product portfolio.
- • In this role, you will grow your ability to influence C-suite and technical leaders, master enterprise SaaS renewal and expansion motions, and become a trusted advisor in cybersecurity resilience — positioning yourself as a strategic partner who helps global organizations contain ransomware and breaches before they escalate.
🎯 Requirements
- • 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role
- • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, as well as day-to-day platform users
- • Fluent in Spanish and Portuguese (written and verbal)
🏖️ Benefits
- • Opportunity to work with a recognized leader in ransomware and breach containment, contributing to the protection of over one million workloads globally
- • Collaborative, cross-functional environment that values diverse backgrounds and fosters inclusion and belonging
- • Clear path to impact through strategic customer relationships, renewal ownership, expansion partnership, and value-based outcomes that drive Net Retention Rate (NRR) growth
Skills & Technologies
About Illumio, Inc.
Illumio, Inc. provides zero-trust segmentation software that stops breaches from spreading across hybrid-cloud data centers and endpoints. Its platform maps application dependencies, then enforces workload-to-workload communication rules on servers, VMs, containers and bare-metal in real time without network changes. Organizations use Illumio to visualize traffic flows, ring-fence critical assets and meet regulatory mandates. Founded in 2013, the company serves Fortune 500 enterprises and federal agencies from headquarters in Sunnyvale, California.
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