Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • Reports to the CEO and is a strategic operator who thinks and acts like a consultant to our clients.
- • Owns the post-sale customer journey from implementation through expansion, driving engagement and adoption, building executive relationships, and ensuring customers realize measurable value from Pascal.
- • Works directly with the CEO, who leads Pinnacle's sales efforts, and will have high visibility across the business.
- • Drives engagement and utilization with our product - working with client counterparts to identify opportunities to plug in Pascal to existing people processes, designing change initiatives, drafting comms, etc.
- • Builds and systematizes the CS function itself, automating and improving existing processes and customers using AI tools and no-code/low-code platforms to reduce manual work and create a scalable, repeatable customer experience.
- • Facilitates stakeholder alignment inside customer organizations, including HR leadership, managers, and executive sponsors.
- • Designs adoption programs and custom communications tailored to each customer's organization.
- • Diagnoses organizational resistance and builds a plan that works.
- • Helps customers build the internal change management muscle they need to drive adoption.
- • Serves as the primary point of contact for all active accounts.
- • Delivers structured executive reporting that connects Pascal engagement data to business outcomes.
- • Runs QBRs, executive business reviews, and onsite visits for key accounts.
- • Monitors engagement data across the portfolio to proactively identify at-risk accounts and intervene before utilization drops.
- • Implements automation opportunities across the CS workflow.
- • Builds and iterates on onboarding templates, email sequences, and training materials.
- • Creates and maintains the reporting infrastructure.
🎯 Requirements
- • 5+ years in a role where you owned a complex external or internal stakeholder relationship end to end with HR or L&D stakeholders.
- • Genuine AI fluency.
- • Hands-on automation and process-building experience from scratch.
- • Change management chops.
- • Strong executive presence and communication skills.
- • Strong written communicator.
- • Extreme ownership mentality.
🏖️ Benefits
- • Direct impact on a product that genuinely changes how people grow at work.
- • Real ownership over a portfolio of meaningful accounts, over the CS function itself, and over how Pinnacle shows up for its customers.
- • Work directly with the CEO and have a front-row seat as Pinnacle scales.
- • Be at the center of the intersection of AI, coaching, and organizational change — one of the most interesting spaces in enterprise SaaS right now.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Pinnacle Technologies Inc.
Pinnacle Technologies Inc. provides an AI-driven platform that enables product teams to design, test, and refine digital experiences. The software ingests live user data, automatically generates targeted experiments, and surfaces statistically significant insights so teams can iterate faster without manual analytics overhead. Features include behavioral analytics, experiment design, and recommendation engines that prioritize roadmap items by projected impact. The company serves consumer-facing brands in e-commerce, fintech, and SaaS that need continuous optimization of onboarding, checkout, and feature adoption flows.
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