Job Overview
Location
United States - Texas - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • As a Sr. Customer Success Manager at Sprinklr, you will be directly responsible for driving customer outcomes, adoption, and expansion for enterprise clients using Sprinklr’s AI-native Unified-CXM platform, ensuring they achieve measurable ROI and strategic value from their investment.
- • You will cultivate deep relationships with key stakeholders across customer organizations, build executive-level champions, and serve as a trusted advisor who aligns Sprinklr solutions with business goals, technical architectures, and evolving customer needs.
- • Day to day, you will proactively manage customer health by tracking product adoption, usage, and KPIs through CSP tools, identifying risks and opportunities, and leading regular cadences to align on value realization and success metrics.
- • You will co-develop customer outcomes plans tied to agreed-upon KPIs, drive adoption through enablement and training initiatives, and eliminate consumption barriers by optimizing workflows and advocating for product enhancements with internal teams.
- • You will collaborate with Sales, Solutions Consultants, and Product teams to identify and execute upsell and cross-sell opportunities by analyzing customer objectives, financial reports, market trends, and competitive landscapes.
- • You will empower customers to achieve self-service capabilities, reduce operational costs, and increase stickiness by implementing repeatable playbooks and guiding them toward scalable, efficient use of Sprinklr’s platform.
- • You will operate within Sprinklr’s Customer Organization, which is built on four pillars: Client Experience, Operational Excellence, Profitable Growth, and Team & Culture, working alongside a high-performing team focused on delivering organizational-wide impact for Fortune 100 clients.
- • You will gain deep expertise in enterprise CX transformation, AI-driven customer experience platforms, and cross-functional program management, positioning yourself as a strategic advisor capable of influencing both customer and internal product roadmaps.
🎯 Requirements
- • Minimum of 6 years of experience in Customer Success, Technical Account Management, Technology Consulting, or Technology Solutions Development.
- • Proven experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions, breaking through legacy silos to drive organization-wide impact.
- • Strong ability to analyze customer usage data, KPIs, and health indicators to derive actionable recommendations and translate insights into solution-oriented plans.
- • Demonstrated knowledge of marketing automation, contact center technologies, digital transformation, AI solutions, business analytics, and data management platforms.
- • Exceptional communication and presentation skills with the ability to influence stakeholders at all levels, including executives and C-suite leaders.
- • Ability to travel 25-50% of the time, with preference for candidates local to clients in Dallas, TX.
🏖️ Benefits
- • Competitive base salary range of $110,000 - $183,000, with eligibility for discretionary bonus, commission, and equity plans based on role and performance.
- • Comprehensive US-based benefits including 401(k) with 100% vested company contributions, medical, dental, vision, and prescription drug coverage.
- • Generous paid time off, holidays, caregiver and parental leave, life and disability insurance, and access to Sprinklr’s open Mentoring Program for professional growth.
Skills & Technologies
Senior
Remote
$110k-183k
Degree Required
About Sprinklr, Inc.
Sprinklr provides a unified customer experience management platform that integrates social media, messaging, chat, email and voice channels. The SaaS suite ingests public and private interaction data, applies AI analytics, and enables large enterprises to publish content, manage marketing campaigns, handle customer care and conduct market research from one dashboard. Founded in 2009, the company serves Fortune 500 brands in retail, technology, finance and consumer goods, offering workflow automation, governance, compliance and reporting tools across more than 30 digital and social channels globally.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
⏰ EXPIRES SOON
Silver.com LLC
Argentina
Full-time
Expires Apr 29, 2026 (Soon)
AWS
GCP
Docker
+1 more
2 months ago
