Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager for Propelus’ Data Solutions portfolio, you will own the full lifecycle of high-value data customers, acting as a trusted advisor who bridges technical integration and executive strategy to drive customer success in healthcare compliance.
- • You will manage strategic accounts by guiding complex API onboarding, resolving technical issues, leading business reviews, and identifying expansion opportunities while serving as the primary point of contact for enterprise clients in identity verification, background screening, and credentialing.
- • You will collaborate with Customer Success Leadership to build and standardize cross-functional processes between Support, Professional Services, and Success teams, ensuring seamless handoffs and scalable operations as the product line grows.
- • You will influence product development by translating customer feedback into actionable insights, defining customer journeys, setting value milestones, and helping shape the roadmap to improve product-market fit for new data solutions.
🎯 Requirements
- • Proven track record in B2B SaaS Customer Success managing enterprise-level accounts
- • Direct experience in Professional Background Verification, Identity Compliance, or Workforce Credentialing, including familiarity with regulatory standards such as FCRA or NCQA
- • Experience launching or scaling a new product line as a founding CSM, with ability to define customer journeys, set value milestones, and build strategic frameworks
- • Comfort with APIs and technical troubleshooting, able to explain technical risks and business impact to C-suite stakeholders
- • Proficiency with CS platforms (e.g., Gainsight) and CRMs (e.g., HubSpot)
- • Adept at synthesizing customer behavior and friction points into strategic insights for product teams
🏖️ Benefits
- • Awarded one of BuiltIn's 2025 Best Places to Work and Silver Stevie® Award Winner for Great Employers
- • Professional development allowance to support personal and career growth
- • Flexible work arrangements, ample PTO, and paid time off for volunteering, birthdays, and new parenthood
- • 401K with company matching, financial planning education, and choice of HSA, FSA, or traditional insurance for medical, dental, and vision
- • Lifestyle Spending Account (LSA) for wellness, home office, fitness, or personal well-being expenses
Skills & Technologies
About Propelus Inc.
Propelus Inc. delivers cloud-based workforce compliance and professional development software for healthcare, government, and education sectors. The platform automates license verification, continuing education tracking, and credential management to reduce regulatory risk and administrative burden. It consolidates data from licensing boards and training providers, enabling real-time monitoring and renewal workflows. Headquartered in Austin, Texas, Propelus serves thousands of organizations across the United States, helping them maintain compliance while supporting employee growth through integrated learning and certification tools.
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