Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
Customer Success
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager (Public Sector) at Zimperium, you will manage post-sale customer relationships for Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities, ensuring renewals, driving expansion, and delivering business value through the company’s mobile threat defense platform.
- • Your day-to-day responsibilities include proactively managing client accounts, driving product adoption and demonstrating business value, serving as a trusted advisor with technical and domain expertise, managing customer satisfaction and risk escalations, gathering customer feedback for product improvement, and assisting with onboarding and deployment planning.
- • You will join a fast-growing leader in enterprise mobile security that provides real-time, on-device protection against known and unknown cyber threats for iOS, Android, and Windows devices using a privacy-preserving, machine learning-based engine.
- • In this role, you will deepen your expertise in enterprise security and mobility, strengthen your ability to act as a strategic advisor to government clients, influence product development through customer insights, and achieve measurable impact in customer retention, expansion, and satisfaction within the public sector.
🎯 Requirements
- • B.S. in Computer Science or an equivalent engineering degree
- • 10+ years of experience working with enterprise software solutions, with startup experience desirable
- • 5+ years of experience in customer success roles, preferably with security companies, managing large enterprise and/or federal customers
- • Self-motivated with strong problem-solving skills and good business acumen; domain expertise in mobility and security is highly desirable
- • Ability to travel
🏖️ Benefits
- • Opportunity to work with a leader in enterprise mobile security providing real-time, on-device threat defense
- • Chance to manage a strategic portfolio of federal, defense, and SLED clients in the public sector
- • Collaboration with engineering and product teams across time zones to resolve customer issues
- • Ability to deeply understand the product and its deployment to enable high-quality customer conversations
Skills & Technologies
About Zimperium, Inc.
Zimperium provides mobile security solutions for enterprises, governments, and mobile network operators. The company’s platform uses machine learning to detect and prevent threats on iOS, Android, and ChromeOS devices. Capabilities include mobile threat defense, phishing protection, application security testing, and compliance monitoring. It offers on-device detection, real-time analysis, and integration with enterprise mobility management systems to safeguard data and devices across corporate and BYOD environments.
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