Sr Manager, Global Customer Success Operations

📋 Description

• • As a Senior Manager, Global Customer Success Operations at Dandy Technology, Inc., you will lead and scale the Training organization across the U.S., Canada, and international markets, overseeing field and virtual training teams responsible for delivering an exceptional onboarding experience to new dental practices.
• • You will manage a team of Training and Operations Managers, drive performance through OKRs and coaching, own global training operations including capacity planning and scheduling, define and track KPIs for onboarding quality and trainer productivity, build leadership capability within the team, collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams, oversee end-to-end training logistics, identify and address operational bottlenecks, and champion the customer experience through consistent, high-quality onboarding.
• • Dandy is transforming the $200B dental industry by building the operating system for dental offices worldwide, empowering clinicians with technology, innovation, and world-class support. Backed by leading venture capital firms, the company is expanding globally and seeks to simplify and modernize every function of dental practice through technology.
• • In this role, you will develop as a strategic people leader, gain deep experience in scaling global operations, refine your analytical and process-improvement skills, strengthen cross-functional influence, and contribute directly to improving customer adoption and satisfaction in a high-growth, mission-driven environment.