Sr. Product Analyst

Help Scout, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As the first dedicated Product Analyst at Help Scout, you will serve as the critical bridge between product and data, turning user behavior into actionable insights that shape the future of our customer service platform.
• You will partner daily with product managers, designers, and engineers to define analytical questions, own Mixpanel instrumentation and analysis, build product analytics in Hex, design and interpret experiments, and translate data findings into clear product narratives that drive roadmap decisions.
• Help Scout is a fully remote, people-first company serving over 10,000 relationship-driven businesses with a culture rooted in craft, empathy, and continuous progress — where your work will directly influence product strategy and be visible to executive leadership.
• In this role, you will define the function of product analytics from the ground up, leverage a newly built BigQuery-based data lake to focus on insights rather than infrastructure, and grow your impact through ownership, storytelling, and data-informed advocacy for better customer experiences.

🎯 Requirements

• 3–5 years in a product analyst, product data scientist, or product-focused analytics role at a SaaS company
• Strong SQL proficiency for writing complex queries against event tables, dimensional models, and time-series data
• Hands-on Mixpanel experience including instrumentation design, event taxonomy, funnels, retention, and cohort analysis
• Real experience designing and analyzing experiments with understanding of significance, power, MDE, and A/B testing pitfalls
• Strong product instincts to distinguish interesting insights from roadmap-changing findings
• Excellent written and verbal communication to translate data into compelling product narratives
• Self-direction and ability to define priorities in collaboration with product managers without a predefined backlog

🏖️ Benefits

• Competitive salary with an internal, transparent salary formula based on market data
• Flexible time off policy allowing you to choose holidays and vacations that suit your needs
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
• Home office stipend to support remote workspace setup
• Co-working stipend of up to $300 per month if working outside the home
• Yearly professional development stipend of $1,800 to grow your craft
• Top-tier health insurance for U.S. and Canada-based employees and dependents

Skills & Technologies

Python

Senior

Remote

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Help Scout, Inc.

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About Help Scout, Inc.

Help Scout provides cloud-based customer support software that combines shared inboxes, knowledge base publishing, and live chat into one platform designed for growing businesses. Founded in 2011, the company offers tools for email management, customer self-service, and proactive messaging, emphasizing simplicity and team collaboration. Its products serve SaaS, e-commerce, and online service companies seeking to scale support without compromising a personalized customer experience. Help Scout operates as a fully remote organization serving thousands of customers worldwide while maintaining a focus on transparency and sustainable growth.

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