Job Overview
Location
46 Locations
Job Type
Full-time
Category
Operations
Date Posted
May 17, 2026
Full Job Description
đź“‹ Description
- • Supervise complex first- and third-party auto and commercial injury claims, including litigation files ranging from minor to high-complexity cases, across multiple states in a remote environment.
- • Evaluate coverage questions and provide binding decisions on liability and settlement authority for claims exceeding adjuster limits, ensuring alignment with policy terms and state Department of Insurance regulations.
- • Direct, monitor, and evaluate the workflow, performance, and file quality of a team of claims adjusters, ensuring consistent application of company procedures and regulatory compliance.
- • Manage phone queues and oversee daily operations of a 7-day-per-week claims unit, including multi-shift coordination to maintain service levels and response times.
- • Serve as subject matter expert on commercial casualty claims, providing technical guidance to adjusters on coverage interpretation, liability determinations, and proactive file resolution strategies.
- • Act as claims liaison for commercial customers, brokers, and partner insurance clubs to build and maintain strategic relationships and ensure seamless service delivery.
- • Conduct and lead Committee Review Process meetings for specialty claims, arrange departmental meetings, and ensure efficient operational execution.
- • Produce and analyze Quality Assurance Reports (QARs) to identify trends, gaps in performance, and opportunities for process improvement.
- • Lead catastrophe response efforts across multiple states, coordinating resources and adjusting workflows to meet surge demands during high-impact events.
- • Administer performance appraisals, recommend salary actions including promotions and terminations, and conduct disciplinary and corrective actions in collaboration with HR.
- • Identify training needs for team members, coordinate relevant development programs, and provide ongoing coaching and mentoring to drive professional growth and superior customer relations.
- • Recognize and reward employee achievements through structured recognition programs to foster engagement and retention.
- • Participate in budgetary planning and accountability for the business unit, overseeing utilization of internal and external resources to control costs and meet financial targets.
- • Collaborate cross-functionally with other departments on strategic initiatives, sharing expertise and supporting company-wide projects.
- • Conduct trend and competitive analysis with managers to identify operational inefficiencies and recommend process enhancements.
- • Ensure compliance with Department of Insurance regulations, corporate client expectations, and customer complaint resolution protocols across all jurisdictions where claims are processed.
- • Assist in recruiting, interviewing, and hiring new claims adjusters and supervisors, contributing to workforce planning and team expansion.
- • Maintain current licensing in all applicable states or obtain necessary adjuster licenses within 90 days of hire as a condition of employment.
🎯 Requirements
- • 3+ years of supervisory experience in casualty or bodily injury claims within an insurance environment
- • Technical experience handling claims relevant to the adjuster roles supervised
- • High School diploma/GED or 3+ years of customer service experience in a virtual environment using internet, phone, and chat systems
- • Must hold an active adjuster license in all applicable states or obtain one within 90 days of hire
🏖️ Benefits
- • Annual discretionary bonus opportunity of up to 12% of eligible pay
- • 401(k) with company match
- • Remote-first flexible workplace with Home-Flex model, enabling work from home and optional in-office collaboration
- • Career growth and development opportunities supported by leadership mentoring
Skills & Technologies
About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, specializes in providing auto and home insurance coverage to AAA club members across a broad geographic footprint. With operations spanning Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Washington D.C., and Wyoming, alongside specific regions in California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia, the group demonstrates significant regional scale. They empower policyholders with online tools for managing policies and payments, enhancing accessibility. As a robust insurer within the AAA network, CSAA Insurance Group focuses on safeguarding assets for a substantial and diverse customer base.
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